IT Systems Analyst

ANAKEESTA•Knoxville, TN

1d•$26 - $0•Onsite

About The Position

We are seeking a skilled and detail-oriented IT Systems Analyst to support and maintain critical business technology systems across the organization. This role is responsible for analyzing, troubleshooting, implementing, and optimizing IT systems with a strong focus on Point-of-Sale (POS) platforms and operational technology solutions. The ideal candidate will have hands-on experience supporting POS environments including Galaxy, Infogenesis, Eatec, and Yellowdog systems. This position works closely with operations, finance, food and beverage, retail, and IT teams to ensure system reliability, operational efficiency, and exceptional end-user support. The IT Systems Analyst will play a key role in system integrations, software deployments, issue resolution, reporting, and continuous process improvement across multiple business units.

Requirements

Proven experience supporting POS systems in hospitality, retail, entertainment, or food service environments
Experience with Galaxy, Infogenesis, Eatec, and Yellowdog systems preferred
Strong understanding of POS hardware, networking, and software troubleshooting
Knowledge of Windows operating systems and basic network infrastructure
Experience with system integrations, user management, and reporting tools
Strong analytical, troubleshooting, and problem-solving skills
Excellent communication and customer service skills
Ability to prioritize tasks and manage multiple projects in a fast-paced environment
Strong attention to detail and organizational skills

Nice To Haves

Associate or Bachelor’s degree in Information Technology, Computer Science, or related field
Experience with SQL, database management, or reporting platforms
Familiarity with payment processing systems and inventory management solutions
Knowledge of cybersecurity best practices and system access controls
Experience working in theme parks, hospitality, food service, or retail operations
IT certifications such as CompTIA, Microsoft, or ITIL are a plus

Responsibilities

Support, maintain, and troubleshoot POS systems including Galaxy, Infogenesis, Eatec, and Yellowdog
Analyze existing systems and workflows to identify operational and technical improvements
Configure and maintain POS terminals, peripherals, menus, pricing, inventory, and user access
Monitor system performance and resolve software, hardware, and connectivity issues
Collaborate with departments to gather business requirements and implement system enhancements
Assist with integrations between POS systems, inventory platforms, payment systems, and reporting tools
Perform software updates, patches, testing, and system deployments
Develop and maintain technical documentation, workflows, and support procedures
Provide end-user training and technical support for operational staff and managers
Generate and analyze system reports to support business operations and decision-making
Assist with vendor coordination and escalation of system-related issues
Ensure systems comply with company security standards and operational policies
Participate in after-hours or on-call support when required