IT Systems Adminstrator

Telarus•Sandy, UT

4d•Hybrid

About The Position

This position is located in the Sandy, Utah Office we need somebody that lives within commuting distance to work in the office physcially Mon-Thursday. Fridays can be worked remotely. Telarus was recently recognized by Inc. as a best workplace; our positive culture is a top priority. Telarus is the #1 global technology solutions brokerage with a singular focus on accelerating partner success through unparalleled resources, support, and education. We are professionals committed to providing the highest quality partner care. Primary Responsibilities The IT System Administrator will have the following primary responsibilities: End User Support The IT System Administrator will be responsible for providing direct end-user support to company personnel. The IT System Administrator shall strive to provide efficient, expedient assistance with the goal of achieving end-user satisfaction with their received support. Ticketing will be the primary form of tracking performance. As such, all work effort should be captured within the company Ticketing system. Hardware The IT System Administrator will be responsible for the purchasing and provisioning of Hardware for all new and current employees. This includes but is not limited to laptops, KBMs, Headsets, etc. They will also be responsible for receiving returned equipment from employee equipment refresh and offboarding. Projects The IT System Administrator will be assigned projects that are to be completed in 3-week sprints. These projects will be tracked in Jira. Desktop and Laptop Support The IT System Administrator will be responsible for providing hardware, operating system and application-level support for company supplied desktop and laptop equipment. Information Security The IT System Administrator will be responsible for ensuring that any work performed is done in accordance with established Company Security Policies and Procedures. This includes reporting and/or correcting other employees’ actions or system use which is in violation of established policy. This responsibility will also extend to providing constant watch over incoming email and logins, so that action may be taken if either poses a threat to internal security or confidentiality. Systems Management The IT System Administrator shall have primary responsibility for the maintenance, management The IT System Administrator shall have primary responsibility for the maintenance, management and administration of the following company IT systems: Office 365 Security Quarantine Azure Users Flagged for Risk LastPass Secondary Responsibilities The IT System Administrator will have the following secondary responsibilities: Systems Management The IT System Administrator will assist the IT Manager with the maintenance and administration of the following systems within the company: Unified Communications Business Productivity Suite Messaging Platform User Directory File/Information Sharing Platforms Business Line Applications Telecom Communication Services Employee Onboarding & Offboarding The IT System Administrator will also manage the onboarding and offboarding of employees, which will require access to and understanding of the following systems: Office 365 Exchange Azure Active Directory and Storage Accounts RingCentral LastPass Duo Equipment provisioning and purchasing Other Responsibilities The IT System Administrator will also be responsible for performing additional periodic work as determined by the Director of IT and/or the SVP of Technology.

Nice To Haves

Experience with Salesforce
Experience with PowerShell scripting
Experience with Contact Center Software

Responsibilities

Providing direct end-user support to company personnel.
Purchasing and provisioning of Hardware for all new and current employees.
Providing hardware, operating system and application-level support for company supplied desktop and laptop equipment.
Ensuring that any work performed is done in accordance with established Company Security Policies and Procedures.
Maintenance, management and administration of Office 365 Security Quarantine
Maintenance, management and administration of Azure Users Flagged for Risk
Maintenance, management and administration of LastPass
Assist the IT Manager with the maintenance and administration of Unified Communications
Assist the IT Manager with the maintenance and administration of Business Productivity Suite
Assist the IT Manager with the maintenance and administration of Messaging Platform
Assist the IT Manager with the maintenance and administration of User Directory
Assist the IT Manager with the maintenance and administration of File/Information Sharing Platforms
Assist the IT Manager with the maintenance and administration of Business Line Applications
Assist the IT Manager with the maintenance and administration of Telecom Communication Services
Manage the onboarding and offboarding of employees