Sr. IT Systems Administrator (Remote)
About The Position
The CrowdStrike IT Service Desk Team (ITSD) is seeking a Sr. IT Systems Administrator to join our global team. As a critical component of CrowdStrike's global operations, the ITSD plays a key role in ensuring seamless daily operations for employees worldwide. In this position, you will provide hands-on technical support to our internal users while driving meaningful improvements to our systems, service delivery, and operational processes. This is an opportunity to work in a dynamic, robust, fast-paced and challenging environment. Candidates should be interested in expanding their breadth of knowledge, learning new technologies and processes, solving difficult problems, creating novel solutions and thinking well on their feet.
Requirements
- Effective communication, patience, tenacity and follow-through in tracking, troubleshooting and resolving internal customer incidents and requests
- Collaborate and coordinate with members of other CrowdStrike teams to track, isolate and resolve technical issues
- Strong customer service focus across all user interactions, including Executive level engagement
- Ability to consider the impact and consequences of recommendations beyond the immediate situation, team, or region
- Ability to explain complex technical concepts and information to non-technical internal customers
- Strong task and time management skills with the ability to prioritize, triage, resolve and escalate in an efficient and effective manner
- Advanced knowledge of Mac, Windows, and Linux OS technology concepts and best practices with Intermediate knowledge of Active Directory management
- Solid understanding of security best practices, worst practices, concepts and real-world applications
- Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.
Responsibilities
- Serve as an escalation point for the IT Service Desk and assist with inbound support requests to receive, triage and facilitate a resolution for internal customers
- Act as both a technical and interpersonal mentor for other IT Service Desk members
- Responsible for acting as the Incident Manager for high priority internal IT incidents and escalations
- Collaborate with cross functional team members and subject matter experts when working on service requests, projects, and new initiatives
- Focus on proactive identification, improvement, and implementation of new and existing policies, procedures, and processes for various IT systems
- Act as a thought leader in streamlining, optimizing, and simplifying employee application experiences, improving application usability and interoperability, testing new application releases and researching new solutions to customer demands or recurring problem sets
- Maintain advanced knowledge of the latest Mac, Windows, and Linux OS server and desktop features, best practices, and system configurations
- Manage CrowdStrike endpoints via SCCM, Jamf, and Workspace ONE (AirWatch). This includes monitoring, securing, updating, patching, troubleshooting, automating and optimizing laptop, desktop and mobile systems
- Assist with tasks as assigned by the manager which may involve providing support to other areas of the business, as required
- Ability to support employees, teams, and technology systems in CrowdStrike office locations, as needed
Benefits
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work Certified™ across the globe
- health insurance
- 401k
- paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
