IT Systems Administrator Senior-Infrastructure & Ops

City of Austin • Austin, TX

4d • Hybrid

About The Position

The City of Austin, Austin Technology Services (ATS) Department provides and empowers the City’s business partners and Austin’s residents, visitors and businesses with sustained, reliable, and efficient technology services, infrastructure, and telecommunications. By leveraging state-of-the-art tools, innovative methods, and strategic partnerships, we are at the center of shaping the City of Austin’s IT strategy. This position is an expert in a focused technology. Using comprehensive knowledge and competency, this position performs duties to support the research, evaluation, and recommendation of software and hardware products, and maintenance and development of the organization's enterprise level information technology (IT) systems operation. This position will be a key member of the storage team (within the Enterprise Operations & Technology Group) which is responsible for operation of enterprise storage and data protection under NetApp and Rubrik. This team also handles ServiceNow tickets for those systems and services. This role will provide engineering and operational support for the above solutions, as well as assist EIG and other technology teams as needed.

Requirements

• Graduation with a Bachelor's degree from an accredited college or university with major course work in a field related to the job plus two (2) years of experience.
• Experience may substitute for education up to four (4) years.
• Knowledge of infrastructure technologies.
• Knowledge of application and/or operating systems.
• Skill in mentoring and monitoring daily work activities of others.
• Skill in documenting and maintaining complex application and process or configuration information.
• Skill in providing day-to-day system/application administration and/or system/application administration in support in a variety of work environments.
• Skill in installing and maintaining applications, operating systems, or equipment.
• Skill in identifying complex problems and reviewing related information to develop and evaluate options and to implement solutions.
• Skill in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new concepts.
• Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Ability to view the big picture when involved in a project and make decisions.
• Ability to quickly become familiar with emerging technologies.
• Must reside in the state of Texas.
• This position requires a criminal background investigation. If selected as the top candidate, you will need a successful Criminal Justice Information System (CJIS) and Financial criminal background investigation (CBI) to be hired.

Nice To Haves

• Strong demonstrated experience with an enterprise-level storage solution. Storage management should be the main/major portion of your daily workload.
• Strong demonstrated experience with an enterprise-level data protection (backup and restore) solution
• Some level of experience with project management.

Responsibilities

• Performs advanced focused architecting, optimizing, implementing, configuring, managing, administering, troubleshooting, maintaining and monitoring one or more of the following: infrastructure software, hardware, systems/applications, middleware, servers/storage, and IP-based telecommunications.
• Establishes and implements IT policies, governance, standards, and security.
• Makes independent decisions for procurement of technical solutions in their focus area.
• Creates, documents, publishes, and/or performs maintenance procedures and ensures all installations are in accordance with COA’s specifications and IT standards/governance.
• Assists in planning, designing, procuring and delivering software and hardware purchases.
• Ensures appropriate product specifications.
• Provides costs analysis.
• Installs new specific software releases and/or upgrades including researching, testing and implementing new technology.
• Participates in disaster recovery planning and testing, including fault tolerance and detailed disaster recovery plan maintenance.
• Communicates and interfaces with members of the IT, vendor, and user communities.
• Provides technical or project leadership, training, and guidance to others.
• May provide leadership on work assignments.

Benefits

• medical
• paid leave time
• a great retirement plan
• training opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Senior