IT Systems Administrator - Cloud Platforms

Big Ass Fans•Lexington, KY

About The Position

The IT Systems Administrator Cloud Platforms (AWS Focus) is part of the Madison Air Unified IT Operations team and helps support reliable, secure IT operations across Madison Air and Big Ass Fans. This role owns the day-to-day health, security, and continuous improvement of our cloud environments, with primary responsibility for AWS and secondary support for Azure. You’ll partner closely with application teams and 3rd-party managed service providers to deliver dependable operations, cost-aware scaling, and rapid incident resolution. You’ll also provide foundational DevOps capabilities (automation, infrastructure as code, and deployment enablement) to improve speed and consistency, while supporting core systems administration needs such as patching, endpoint/workstation management, and security controls.

Requirements

Bachelors degree in Information Technology, Computer Science, or related field (or equivalent practical experience).
3+ years of hands-on systems administration experience (Windows and Linux) in a production environment.
2+ years of hands-on AWS administration experience (primary), including core services such as IAM, EC2, VPC, S3, RDS, CloudWatch/CloudTrail, and backup/DR patterns.
Working knowledge of Microsoft Azure services (secondary) such as Entra ID, Virtual Networks, VMs, Storage, and monitoring/logging.
Experience coordinating or overseeing a 3rd-party MSP/vendor relationship, including change management, incident escalation, and deliverable validation.
Foundational DevOps skills: CI/CD concepts, source control (Git), scripting (PowerShell/Bash/Python), and automation of routine tasks.
Practical experience with Infrastructure as Code (Terraform and/or CloudFormation; Azure ARM/Bicep a plus).
Understanding of security best practices: least-privilege access, MFA, logging/auditing, vulnerability/patch management, and secure network design.
Experience with endpoint/workstation management (Intune or other MDM/RMM tooling), OS deployment, and tier-2/3 user support escalation.
Strong troubleshooting skills across networking, identity, and infrastructure layers; clear documentation and communication habits.

Nice To Haves

AWS Certified SysOps Administrator Associate (or AWS Certified CloudOps Engineer Associate, per AWS update) within 6 months of hire.
AWS Certified Solutions Architect Associate
Microsoft Certified: Azure Administrator Associate (AZ-104)
CompTIA Security+
HashiCorp Certified: Terraform Associate
ITIL Foundation

Responsibilities

Administer and optimize our AWS cloud platform (primary) and Azure environment (secondary), including compute, storage, networking, identity, and security services.
Own cloud operational excellence: monitoring/alerting, logging, backup and recovery, disaster recovery testing, and performance tuning.
Implement and maintain cloud security controls (IAM least privilege, key/secret management, vulnerability remediation, encryption, and baseline hardening) in partnership with Security and Compliance.
Collaborate within the Madison Air Unified IT Operations team to support shared platforms, standards, and operational processes across Madison Air and Big Ass Fans.
Manage and govern 3rd-party managed service providers (MSPs): define SLAs/SOWs, coordinate changes and incident response, validate deliverables, and ensure documentation and knowledge transfer.
Deliver foundational DevOps capabilities: support CI/CD pipelines and deployment processes, improve release reliability, and automate repetitive operational tasks.
Build and maintain infrastructure as code (IaC) and configuration automation using tools such as Terraform, CloudFormation, or Azure Resource Manager/Bicep; version-control changes and promote through environments.
Operate and improve observability: dashboards, metrics, traces/logs, and runbooks; participate in on-call rotation and lead/root-cause post-incident reviews.
Manage patching and lifecycle management for cloud and on-prem systems (Windows/Linux), including testing, scheduling, and compliance reporting.
Administer core IT systems and IAM as applicable (Active Directory/Azure AD/Entra ID, SSO/MFA, DNS/DHCP, certificates) and maintain accurate system documentation.
Drive cloud cost management (tagging/chargeback basics, resource right-sizing, reserved capacity recommendations) and continually identify opportunities to improve reliability, security, and efficiency.