IT System Quality Engineer II

APS•Phoenix, AZ

3d•Hybrid

About The Position

As an IT System Quality Engineer II, you'll help ensure the technology that powers APS is reliable, secure, and ready to support our employees and customers. You'll partner with project teams to build quality into technology solutions from the start, helping identify risks, improve system performance, and ensure new applications meet business needs before they go live. Your work plays an important role in delivering dependable technology that supports the safe and reliable delivery of energy to Arizona communities.

Requirements

Experience with software quality assurance, quality engineering, or IT testing throughout the software development lifecycle.
Knowledge of quality assurance methodologies, risk-based testing, and technology quality practices.
Ability to analyze complex technical information and communicate effectively with both technical and non-technical audiences.
Strong collaboration, problem-solving, and critical thinking skills with a focus on continuous improvement.
A proactive professional who values accountability, teamwork, and delivering high-quality technology solutions.
BS degree in Computer Science, Engineering, Business or equivalent combination of relevant work experience and completed years of college coursework.
PLUS of five (5) years information systems audit or QA experience.
General exposure to the implementation of quality management systems (QMS).
ISTQB Certified Tester Foundation Level (CTFL) or equivalent.
Strong technical knowledge within a business domain or system and intermediate knowledge across related technical areas.

Nice To Haves

ASQ CSQE (Certified Software Quality Engineer), ASQ CQE (Certified Quality Engineer) or equivalent.
Knowledge of software/systems development and maintenance lifecycles and applicable quality assurance methodologies and best practices as well ancillary processes (e.g. project/product lifecycle, change management, etc.)

Responsibilities

Partner with project teams to build quality into applications and technology solutions from planning through implementation.
Identify risks early and recommend testing and quality strategies that improve system reliability and project outcomes.
Collaborate with developers, business partners, and technical teams to ensure solutions meet business needs and quality standards.
Evaluate system performance, testing results, and quality metrics to support informed project decisions.
Present quality findings and recommendations to both technical and business stakeholders, helping teams make confident, data-driven decisions.
Contributes to the design, establishment and adherence to Software/System Quality Assurance (SQA) programs and projects in the development and implementation of IT applications, systems and technology.
Independently performs risk assessment, defines Quality strategy, test strategy and test planning, testability analysis, and test preparation/execution guidance across a project lifecycle on multiple medium size projects at a time.
Facilitates the collaboration and alignment of business units and IT through all stages of projects of medium to high complexity to ensure business requirements are met.
Contributes to the building and maintenance of reusable assets that can be used to enable or enhance the QED quality assurance initiatives.
Thoroughly evaluates the software/system products according to the business standards or function requirements. Isolates, reproduces, and tracks defects and verifies fixes.
Supports and implements quality and testing metrics and the associated reporting activities.
May act as the information resource for others in the assigned areas.
May assist in the assessment and planning of test efforts required for software/system product development and maintenance.
Supports software/system audits and ensures timely resolution of non-compliances.
Recognizes, identifies and devises improvements to current standards or potential areas where existing standards require change, or where new ones need to be developed and provide models of change for possible future configurations.
Utilizes intermediate understanding of verification and validation processes, including early software defect detection and removal, inspection, and testing methods (e.g., types, levels, strategies, tools and documentation). Analyzes test strategies, develops test plans and execution documents, and reviews customer deliverables.
Supports SQA process improvements.
May provide guidance, training, and assistance to entry level employees and/or to one or more Managed Service Provider (MSPs).
May lead the testing team, monitor progress, and resolves issues within the oversight of a senior SQE.

Benefits

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.
Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.
For more information on applicable equal employment regulations, please refer to EEO is the Law poster.
Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster.
View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).
Arizona Public Service is a smoke free workplace.
Home based: Home based employees primarily work from their home offices and come into an APS facility on an as-needed basis.
Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees).
Working from a home office requires adequate technology and an appropriate ergonomic set up.
Role types are subject to change based on business need.