IT Sustainment Engineer

CACI International•Chantilly, VA

1d•$86,600 - $181,800•Onsite

About The Position

We are seeking a highly skilled and motivated IT Sustainment Engineer to join our technical team. As an IT Sustainment Engineer, you will be responsible for implementing, and maintaining the infrastructure that powers our operations. Your expertise will ensure the stability, security, and efficiency of our IT systems. This role requires a proactive problem-solver with a deep understanding of system architecture and network management requirement management processes. The ideal candidate will have prior experience with capturing customer requirements, designing and implementing enterprise level systems such as ServiceNow.

Requirements

An Active TS/SCI Clearance with Polygraph
4+ years of relevant experience in design, development, and implementation of software systems (Custom, COTS, GOTS), applications, and related products.
Highly responsible, team-oriented individual with very strong communication skills and work ethic; self-starter.
Strong documentation and verbal communication skills to collaborate with and convey focused messages to stakeholders, customers, domain experts, program managers and teammates encompassing architecture, high-level and detail system designs.
Experience in deploying, configuring and maintaining enterprise level IT systems such as ServiceNow.
Experience deploying cloud-based enterprise level applications such as in AWS and Azure.
Experience with Linux administration and deployed Linux based systems
Experience with system upgrades, patching and regular IT system maintenance
Problem solving skills and ability to work under pressure. Ability to prioritize and manage work to critical project timelines in a fast-paced environment
Coordinate with deployment team for approved release packages and break-fix solutions on ServiceNow in accordance with Configuration, Change, and Release Management policies and procedures
Develop installation instructions and supporting documentation to affect system design deployments
Work with a team to provide technical input in the areas of system design, installation, configuration, tuning, capacity planning, troubleshooting, and problem resolution
Patch cloud servers and applications, configures software, responds to service outages, monitors system performance, and troubleshoots systems issues
BS degree in Computer Science, Engineering or related technical field; or 4 years of additional years of experience in lieu of a degree.
Security+ or DoD 8570 IAT Level II Certification or be able to obtain certification within 3 months of hire.
ServiceNow CSA certification or able to complete CSA training within 3 months of hire.

Nice To Haves

ITIL v4
AWS Architect certification
ServiceNow Admin certification

Responsibilities

Maintain ServiceNow system architecture, including hardware and software components, to meet functional requirements.
Monitor system performance using/creating Splunk dashboards and AWS cloudwatch.
Deploy new code to test and production environments in both self-hosted, Kubernetes and cloud (AWS) configurations.
Lead and/or participate in troubleshooting activities to ensure availability of enterprise systems.
Perform OS (Linux), application (ServiceNow, Tableau, Splunk, Kubernetes) patching and upgrades.
Leverage Python, Ansible and other tools to develop automation and infrastructure as code.
Collaborate with cross-functional teams to gather, analyze, and manage system requirements, ensuring alignment with business objectives.
Document system configurations, procedures, and best practices.
Create technical documentation for system configurations and maintain system-related reports.