IT Support

Ivy Tech Community College•Columbus, IN

3d•Onsite

About The Position

Ivy Tech Community College is seeking an IT Support professional to join their team. This role involves providing technical and user support, managing IT Helpdesk cases, and contributing to IT projects. The ideal candidate will have strong customer service and technical skills, be dependable, and able to handle multiple priorities. This position is crucial for maintaining the operational efficiency and security of the college's IT infrastructure.

Requirements

Good customer service and organizational skills
Good written and oral communication skills
Proficient with current hardware and software technology
Ability to maintain professional relationships with peers and superiors
Ability to use discretion and confidentiality with access to sensitive data
Dependable
Ability to stay calm in stressful situations
Ability to handle multiple competing priorities
Ability to create and maintain documentation
Must show initiative in all activities
Willingness to seek and undertake additional training and/or earn industry standard certifications
Physically capable of climbing ladders and lifting up to 30 pounds repeatedly
Willingness to work nights and weekends as needed
Willingness to travel as necessary

Nice To Haves

Experience in a higher education environment is desirable

Responsibilities

Provide technical and user support and guidance in a positive and cooperative manner.
Process IT Helpdesk cases/incidents to ensure timely resolution within SLA and maintain respectful communication.
Provide end-user support for desktop and laptop devices, printers, document cameras, scanners, projectors, network, wireless, and VoIP.
Utilize various communication methods (phone, face-to-face) for excellent customer service.
Develop troubleshooting guides and guidelines under the direction of the IT Director.
Assist the IT System Administrator or IT Network Administrator as assigned.
Participate in additional IT Support related projects.
Follow equipment cleaning and maintenance schedules, and implement preventative measures.
Provide input to the IT Director on improving operational efficiency, technical skills, and customer service.
Participate in statewide teams as needed.
Share responsibility for physical and data security of lab equipment and software.
Help identify network security vulnerabilities.
Assist in moving equipment as assigned.

Benefits

Multiple medical plan options paired with a Health Savings Account with a generous employer contribution
Dental plan with no-cost preventive services and coverage for orthodontia
Vision plan with low-cost exams and allowances for glasses or contact lenses
Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
Wellness program with opportunities to earn $250 in Wellness Rewards
Flexible Spending Accounts for healthcare (limited purpose) and dependent care
10% employer retirement contribution, fully vested after two years
Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
Short-term and long-term disability benefits
Fee remission for employees, spouses, and dependent children
Tuition assistance for undergraduate, graduate, and doctoral programs
Paid professional development opportunities
Generous paid time off, including vacation, sick leave, holidays, and winter recess
Flexible work arrangements where available
Paid childbirth recovery leave (8 weeks)
Paid parental leave (4 weeks)
Eligibility for Public Service Loan Forgiveness
Additional discounts on gym memberships, transportation, and various retail services