IT Support

ECS Ltd•Chantilly, VA

About The Position

As IT Support, you strive to resolve complex issues in a timely manner. You are comfortable working through routine as well as unfamiliar issues. You work well in a team environment, but also independently. You know how to set the bar high and not only achieve that goal yourself – but bring others along with you. You get the “big” picture and want to contribute accordingly – and that’s why you’ll have all the opportunity for career growth within our company you’ll want.

Requirements

High school diploma or equivalent
0-2 years of related experience

Responsibilities

Providing high quality 1st level desktop support services to end users via telephone and/or remote access support
Troubleshooting and resolving end user computer software and hardware issues to include computers, laptops, and printing devices
Providing 1st level support, and 3rd party proprietary applications
Troubleshooting and resolving basic network connectivity issues ensuring desktops computers interconnect seamlessly with diverse systems including file servers, email servers, application servers, and administrative systems
Following appropriate steps for issue resolution, including keeping users informed of their ticket status, and escalating issues in conjunction with Help Desk processes and procedures as necessary
Developing advanced knowledge of applications
Answering end user questions by applying knowledge of computer software, hardware, networks, and established procedures
Participation in team meetings and projects as a technical resource
Assist with various projects as needed
Working with vendor support contacts to resolve technical problems with desktop computing equipment and software
Testing software and hardware to evaluate ease of use and whether product will aid end user in performing work
Writing and/revising user training manuals and procedures
Meet and maintain the managements provided service level agreements
Other duties as requested by ECS Leadership