IT Support

ECPI University•Virginia Beach, VA

2d•Onsite

About The Position

This position will work at ECPI University’s University Administration location in Virginia Beach, VA Transform your Career at ECPI University Since 1966, the dedicated employees at ECPI University have helped students achieve their goals via practical training and career-focused education with over 50 Associates, Bachelor’s and Master’s Programs. Our culture is to prioritize our students’ success through the support of our dynamic team and industry focused curriculum. Visit www.ecpi.edu/employment to learn more about how you can help people improve their lives through education. The IT Support role helps support users with a wide range of desktop operating systems, applications, and mobile devices, plus network, virus, malicious software, and hardware support issues.

Requirements

AAS degree in Computer Science or a related field (ECPI graduates strongly encouraged to apply)
0-5 years previous experience as a consumer support technician
Excellent customer service skills
Excellent oral and written communication skills
Detail oriented
Ability to lift 5-25 pounds safely

Responsibilities

Install desktop operating systems.
Configure and troubleshoot hardware.
Monitor and respond to helpdesk requests.
Gather support issues information and analyze the symptoms and figure out the underlying problem.
Escalate helpdesk requests to tier 2 and tier 3 personnel.
Assist students, faculty, and staff with access to IT services provided.
Create student accounts before each term start.
Manage the network cable plant.
Configure and manage classroom images.
Maintain software and hardware inventories.
All other duties and responsibilities as assigned.

Benefits

ECPI University provides a comprehensive benefits program designed to help our faculty and staff stay healthy, feel supported, and maintain a work/life balance.

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