IT Support & Workplace Operations Coordinator

Top Hat•Toronto, ON

2d•Onsite

About The Position

Top Hat is hiring for an IT Support & Workplace Operations Coordinator. Reporting to the IT Manager, this role will empower Top Hatters by enabling end-user productivity through technology, and delivering a high-quality employee experience in our Toronto HQ. This is an excellent opportunity for an IT professional to grow their skills in IT support and office administration. This role is based in our Toronto HQ and requires 5 days per week on-site, with occasional flexibility to work from home as needed.

Requirements

3+ years of experience on an office team in a Mac-based environment
Excellent spreadsheet and administrative capabilities
Familiarity and experimentation with Generative AI
Experience with device management (inventory management)
Experience providing desk-side support as well as triaging and managing a support ticket queue
Proactive problem-solving
Excellent communication and interpersonal skills
Meticulous attention to detail
Affable, customer-first attitude
High level of proficiency in managing time effectively

Responsibilities

Help desk ticket resolution and manage a support ticket queue
Support cross-functional IT work and projects, driving transformative IT changes
Device management (e.g., Jamf Pro, NinjaOne)
SaaS license management and user provisioning/de-provisioning
Hardware asset Inventory management
Networking support and troubleshooting
Execute in-office processes, including shipping/receiving, snacks, mail, and health & safety
Support on-site event planning and execution
Oversee administrative, maintenance, and hygiene duties in the Toronto HQ
Monitor and maintain office supplies (e.g., printer/copier toner, paper, snacks, coffee, etc.)
Security/access card administration
Top Hat sub-tenant management and support
Be the day-to-day contact person with our property management partners
Ability to move heavy furniture, operate ladders and various office equipment