IT Support Technician
About The Position
Turning Space into a Transportation Layer for Earth Who We Are: Eras of humanity can often be defined by a dominant transportation mode - horse drawn chariots, ocean going boats, or aircraft. These were spurred by a small group of people rigorously focused on building technology to achieve faster access to more of the world. We seek to usher in a new era of humanity defined by universal access to the whole globe free of borders and the presence of a routine way from space to Earth. To do this, we are building highly maneuverable re-entry vehicles that can loiter in orbit before precision landing back on Earth. Position Summary The IT Support Technician provides frontline technical support to end users and ensures the reliable operation of end-user computing systems, devices, and basic network infrastructure. This role is responsible for onboarding/offboarding, asset management, and Tier 1–2 helpdesk support, along with assisting in physical infrastructure deployments such as cabling and workstation setup.
Requirements
- 2+ years of IT support or helpdesk experience
- Strong knowledge of Windows and macOS environments
- Familiarity with:
- Microsoft 365 / Entra ID
- Endpoint management (Intune or similar)
- Basic networking knowledge (IP addressing, DHCP, DNS)
- Experience with hardware troubleshooting and repair
- Ability to install and terminate network cabling
- Strong customer service and communication skills
Nice To Haves
- Experience in secure or regulated environments (e.g., GCCH, CMMC, ITAR)
- Familiarity with asset management systems (e.g., Snipe-IT)
- CompTIA A+, Network+, or equivalent
Responsibilities
- Provide Tier 1–2 helpdesk support for hardware, software, and user issues
- Perform employee onboarding and offboarding:
- Account provisioning (e.g., Microsoft Entra / M365)
- Device setup (laptops, mobile devices, peripherals)
- Troubleshoot and resolve desktop, laptop, and peripheral issues
- Install, configure, and maintain standard business applications
- Manage IT assets:
- Inventory tracking (e.g., Snipe-IT or equivalent)
- Device lifecycle management
- Support endpoint management platforms (e.g., Intune or similar)
- Assist with patching and basic security compliance tasks
- Install and maintain network cabling (Cat6, fiber as needed)
- Rack and stack basic network and IT equipment
- Document procedures, troubleshooting steps, and configurations
- Escalate complex issues to higher-tier support or engineering teams
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
