IT Support Technician - Perdiem

CABRINI OF WESTCHESTER • Village of Dobbs Ferry, NY

12d • Onsite

About The Position

Under the supervision of the IT Director, provide end user support on a variety of issues and systems by effectively answering, logging, troubleshooting, resolving, providing advice to telephone inquiries, and in-person interaction; Coordinate with other departments to resolve problems, and may participate in technical projects.

Requirements

• Associates degree in Computer Science required, Bachelor’s degree preferred.
• Minimum of 3 years of computer/IT experience.
• Knowledge of information systems, including proficiency with clinical applications and managed care applications: Windows 11, MS Office Suites, IE 11.
• Ability to present ideas in business-friendly and user-friendly language.
• Very strong customer service orientation.

Responsibilities

• Provide technical computer and software application support for all staff.
• Assist in developing user documentation and departmental policies and procedures.
• Support conversions and promotions to company applications.
• Manage helpdesk tickets for all IT requests.
• Prepare oral and written communications as well as analyses on helpdesk tickets.
• Troubleshoot technical issues and identify modifications needed in existing applications to meet changing user requirements.
• Identifies opportunities to improve efficiency of business processes.
• Participate in scheduled meetings to discuss progress and issues to be resolved.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: Associate degree