IT Support Technician
About The Position
Provide timely and professional technical support via phone, email, ticketing system, and in-person for desktop, laptop, mobile devices, and peripherals. Manage and support Microsoft Intune for device enrollment, configuration, application deployment, compliance policies, and mobile device management (MDM). Offer hands-on support for handheld/mobile devices, Android and iOS (smartphones, tablets, scanners, etc.), including setup, troubleshooting, and OS/app updates. Diagnose and resolve hardware, software, network, and printer issues. Assist with user account management in Active Directory, Office 365, and other enterprise systems. Document incidents, resolutions, and procedures in the ticketing system. Participate in an on-call for after-hours support. Collaborate with senior IT staff on projects, system upgrades, and process improvements.
Requirements
- At least 1 year of professional experience in IT support, or similar role.
- Hands-on experience with Microsoft Intune (device management, autopilot, policy configuration).
- Proven experience supporting handheld and mobile devices (iOS, Android, Windows mobile).
- Strong knowledge of Windows 10/11, Microsoft Office 365, and common business applications.
- Excellent troubleshooting and problem-solving skills.
- Outstanding customer service and communication skills (verbal and written).
- Ability to work independently and as part of a team.
Responsibilities
- Provide timely and professional technical support via phone, email, ticketing system, and in-person for desktop, laptop, mobile devices, and peripherals.
- Manage and support Microsoft Intune for device enrollment, configuration, application deployment, compliance policies, and mobile device management (MDM).
- Offer hands-on support for handheld/mobile devices, Android and iOS (smartphones, tablets, scanners, etc.), including setup, troubleshooting, and OS/app updates.
- Diagnose and resolve hardware, software, network, and printer issues.
- Assist with user account management in Active Directory, Office 365, and other enterprise systems.
- Document incidents, resolutions, and procedures in the ticketing system.
- Participate in an on-call for after-hours support.
- Collaborate with senior IT staff on projects, system upgrades, and process improvements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
