IT Support Technician

Catholic Charities Serving Central Washington•Wenatchee, WA

1d•$25 - $29

About The Position

The IT Support Technician is responsible for providing technical support to the end users in Catholic Charities and Catholic Charities Housing Services, and other designated users. This position requires excellent customer service, working in a team environment to triage and address technical end user issues and the capacity to work independently to complete tasks and projects as directed.

Requirements

High School Diploma required
1 year of experience in working with computer hardware and software required
Provide excellent customer service to staff and client
Knowledge of Microsoft Office 365 (Word, Excel, etc.)
Knowledge of Windows 10/11, MAC OS, and Windows Server 2016/2019/2022/2025
Knowledge of Active Directory, DHCP, DNS and Group Policy
Knowledge of Mobile Device Management
Outstanding troubleshooting and communication skills
Ability to communicate effectively with staff and managers
Ability to prioritize and manage multiple tasks with designated timelines
Ability to maintain a positive, team-oriented attitude
Ability to keep records and information confidential
Ability to troubleshoot computer hardware, software and network issues
Valid Washington State driver’s license and minimum liability insurance for WA State
Must be deemed insurable as determined by Catholic Charities’ liability insurance provider
Being cleared by criminal background check and fingerprinting when required

Nice To Haves

Technical Certificate or Associate Degree in Information Technology preferred
Project management experience and/or critical thinking desired
Comptia A+, -Network+ and/or Microsoft Certifications Preferred

Responsibilities

Provide technical support to users by researching and answering questions, troubleshooting problems, maintaining workstation, and local machine network performance
Troubleshoot and resolve hardware, software, and peripheral issues (PCs, laptops, printers, mobile devices, etc.).
Set up, configure, and maintain desktops, laptops, and related equipment.
Assist with account setup, password resets, and user access requests.
Monitor compliance with service agreements
Improve system performance by identifying problems and recommending changes
Update job knowledge by participating in education opportunities
Travel to other offices as requested with a company provided vehicle (when available) or through mileage reimbursement
Assist in onboarding/offboarding processes, including preparing and collecting IT equipment.
Maintain inventory of IT hardware, software licenses, and supplies.
Track all staff technical support requests and maintain documentation in a ticketing system - 2025
Implement updates and development changes to company computers systems and network
Assist with procurement/installations of new computers, software and other IT related equipment
Assist with operation monitoring and maintenance of the network
Assist with phone, voicemail and conferencing systems for all office locations
Create and update employee phone and voicemail accounts
Configure Dial-in-Direct (DID) extensions
Participate in an on-call rotation to respond to IT emergency (911) pages.
Assist with video conferencing needs
Perform other duties as assigned

Benefits

13 paid holidays
12 days of vacation
12 days of sick leave per year
Health insurance including medical & prescription coverage, with optional dental and vision insurance plans. Majority of premiums paid by Catholic Charities
Retirement 403(b) Plan: employee contributions commence upon employment; Catholic Charities contributes 2% of monthly income and matches up to 4% of employee contributions following 6 months of employment
Basic Life Insurance paid 100% by Catholic Charities
Flexible Spending Account eligibility following 6 months of employment
Education Assistance Program reimbursing up to $5,250 per year for approved continuing education after 6 months of employment
Additional voluntary insurances including supplemental life, accidental death & dismemberment (AD&D), critical illness, long term disability, accident, and ID theft
Employee Assistance Program includes 3 counseling sessions per year, legal consultations, financial coaching, and other wellbeing tools
Annual longevity awards begin at 5 years of employment