IT Support Technician

MarSell Wellness Center•Ontario, CA

5h•$24 - $29•Onsite

About The Position

The entry-level IT Support Technician is responsible for the day-to-day technology operations across the organization. This role focuses on end-user support, device lifecycle management, and assisting with basic systems and network administration under the guidance of senior IT leadership. The ideal candidate is technically curious, detail-oriented, and eager to grow within an IT environment that values security, reliability, and excellent customer service.

Requirements

Must be at least 21 years of age
To work in office
Associate’s or bachelor’s degree in IT, Computer Science, or related field
1–3 years of experience in an IT support or help desk role (or equivalent education/experience)
Experience with ticketing systems and endpoint management tools
Read, analyze and interpret business, professional, technical or governmental documents.
Write reports, business correspondence and procedure manuals.
Effectively present information and respond to questions from managers, customers and the public.
Exhibits good listening skills and comprehension.
Keeps others adequately informed, and uses appropriate communication methods
Ability to perform basic mathematical calculations related to budgeting, inventory tracking, asset management, and reporting.
Ability to analyze numerical data and generate simple reports when required.
Proficiency in Microsoft Office (Word, Excel, Outlook, Teams).
Basic proficiency in Microsoft 365 administration (user management, licensing, access control).
Familiarity with Windows and macOS operating systems.
Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi).
Proficiency in the use of standard office equipment and IT support tools.
Familiarity with ticketing systems (e.g., Jira, Freshservice, ServiceNow, or similar)

Nice To Haves

Bilingual in Spanish requested but not required.
Basic familiarity with endpoint management or MDM platforms preferred
Entry-level certifications (CompTIA A+, Network+, or similar)

Responsibilities

Serve as a Tier 1 / Tier 2 escalation point for help desk tickets related to hardware, software, and access issues
Troubleshoot Windows and macOS devices, printers, mobile devices, and common business applications
Document issues, resolutions, and procedures in the ticketing system and internal knowledge base
Configure, deploy, maintain, and decommission laptops, mobile devices, and peripherals
Track IT assets and maintain accurate inventory records
Assist with device refresh cycles, replacements, and repairs
Assist with user account provisioning and access management (e.g., Microsoft 365, email, file access)
Support routine administrative tasks such as password resets, group membership updates, and license assignments
Monitor systems and escalate issues when necessary
Assist with basic network troubleshooting (connectivity issues, Wi-Fi access, printer networking)
Support maintenance of network equipment under supervision
Escalate complex networking issues to senior IT staff or vendors
Coordinate with HR to prepare and deliver devices for new hires
Ensure timely setup of accounts, hardware, and access prior to employee start dates
Assist with offboarding procedures including device collection and access removal
Maintain and update internal documentation, procedures, and knowledge base articles
Identify recurring issues and recommend process improvements