IT Support Technician

AVEM BUSINESS SOLUTIONS LLC•Anadarko, OK

1d•Onsite

About The Position

The purpose of this position is to perform work at the full performance level to configure, install and maintain end user computing hardware, operating systems, and standard application software. This position requires an individual knowledgeable in information security; networking technology standards; and peripheral devices such as printers, scanners and mobile devices.

Requirements

Associates degree or two to five years related experience or training.
Outstanding customer service, interpersonal and written/verbal communication skills.
A solid understanding of desktop software, hardware, and peripheral troubleshooting.
Demonstrated end user computing hardware installation and configuration skills.
A solid understanding of Windows operating systems as well as Microsoft Active Directory.
A solid understanding of TCPIP networking.
Experience with basic printer/copier setup and troubleshooting.
Ability to talk users over the phone through simple maintenance tasks and/or resolve the users issues/questions.
Attention to detail skills.

Nice To Haves

Experience with the following preferred: Microsoft Office 365, Video conferencing technologies and other productivity software.
Valid A+ or Network+ certification preferred

Responsibilities

Configure, install, troubleshoot, and maintain end user computing hardware/software in a networked environment.
Configure, install, troubleshoot, and maintain peripheral devices such as printers, scanners, mobile devices including cell phones and tablets.
Identify network, hardware, and software problems utilizing diagnostic and troubleshooting skills.
Install, configure, and update operating systems and workstation applications.
Assist in developing, applying, and maintaining changes to achieve optimum performance to meet customer expectations for reliability and stability.
Provide end user support.
Resolve issues pertaining to workstation operation.
Ensure all scheduled support activities and project deadlines are met while maintaining a high level of user satisfaction and confidence.
Communicate frequently both verbally and in writing with end users and other customers.
May serve as the escalation point for technical and customer related issues.
Assist in maintaining hardware and software inventories.
May ensure adequate coverage is maintained by coordinating scheduled and unscheduled leave and maintaining a backup coverage plan.
May coordinate meetings with team members to address issues and provide technical assistance.
May ensure all technical issues entered into the ticket system have full and proper documentation and are closed to a successful resolution.
Creating technical reports to assist with the compilation of operations and maintenance knowledge base and materials.
Additional responsibilities as assigned within scope of practice.