IT Support Technician

BUMBLE BEE FOODS, LLC • San Diego, CA

just now • $70,000 - $75,000

About The Position

This is a critical role within the Bumble Bee Seafood Company as it is the first-line technical support for all users and departments. Accurately logging and helping to resolve support issues by utilizing our ticketing software. Ensure issues are resolved within the timeframes specified by the business and as outlined in our helpdesk service level guide. Troubleshoots end-user hardware and software problems. Makes repairs to company endpoints such as desktops, laptops, peripherals, and printers.

Requirements

• Requires two years of information technology related work experience.
• Hold at least one IT certificate or be able to obtain one within 90 days of hire. Microsoft (e.g., MS-XXX) or CompTIA certifications are preferred.
• Strong analysis and problem-solving skills.
• Self-starter, with the ability to work independently and within a team atmosphere.
• Demonstrated expertise in Microsoft 365, and Microsoft Windows.
• Experience supporting web-based information systems.
• Experience with cloud-based telephony.
• Superior interpersonal and communication skills (verbal and written).
• Must have excellent attention to detail, ability to multi-task, and strong organizational, analytical and project management skills.
• Ability to build and maintain positive and supportive working relationships with internal users.

Nice To Haves

• Strong preference for a bi-lingual (fluent Spanish) candidate.

Responsibilities

• Timely and effective response to help desk tickets.
• Provide outstanding support for remote workers.
• Manage equipment inventory.
• Assist with maintaining on-premise hardware when needed.
• Research end-user hardware and recommend purchase options.
• Support office moves and additions, as required.
• Provide primary support on desktop and application issues.
• Assist with end-user training as appropriate.
• Onboard employees with account setup and initial computer use training.
• Offboard departing employees accounts, including equipment collection and company phone transition.
• Participate in other IT initiatives, as assigned.

Benefits

• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan with company match
• HSA & FSA
• life insurance and disability insurance
• other voluntary benefits
• paid time-off
• sick-flex time
• 12 company paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed