IT Support Technician

Leadec • Wilson, NC

14d • Onsite

About The Position

Position Purpose: To provide support for the customer and work with customer IT
department to maintain systems and equipment.

Requirements

• IT certification or 2 years' experience required.
• Must be able to interact with customers and employees at all levels.
• Work 8-hour shift, Monday-Friday.
• Work weekends as needed.
• Communication Skills - Ability to communicate with all levels of Leadec and customer employees.
• Language Ability -- Talking to others to convey information effectively.
• Customer Service Orientation- Satisfying customers.
• Adaptability- Willingness to deal with unexpected challenges or circumstances.
• Problem Solving- Defines complex problems and brings about viable solutions.
• This position requires the person to be a highly organized, self-motivated individual who can work independently as well as work well with others.
• Must be able to manage multiple tasks and priorities and easily adapt to changing situations.
• Proficient in computer skills.

Responsibilities

• Demonstrates the values and business principles of Leadec.
• Works safely at all times.
• Ensure compliance and promote a culture based on safety, operational excellence, innovative thinking, and high-quality customer service.
• Foster an environment of continual learning.
• Drive safety prevention as a personal responsibility.
• Develop and retain a "Best in Class" team through selection, assessment, development, and recognition.
• Maintain high ethical standards and an appropriate level of confidentiality.
• Perform other duties as assigned by the Supervisor.
• Serving as the first point of contact for IT network support within the organization.
• Install, test, and label Ethernet / Fiber.
• Diagnosing and troubleshooting hardware issues.
• Repairing and replacing damaged components.
• Ensuring the security of network with proper installation following BICSI standard.
• Supporting projects to the entire plant.
• Maintain and install hardware. (Access Points, Switches, cameras, printers, monitors, computers, etc.).
• On some occasions, manufacture and modify structures for installing equipment.
• Process camera installation, build cameras brackets, and assemble cameras for installation.
• Troubleshooting fiber optic and repair.
• Install IDF boxes.
• Run conduit for installation of IDF box, Nema boxes, and network drops.
• Demolition of old equipment to provide clean installation.
• TV installation brackets and support.
• And everything to keep the plant running.
• Help IT tech with daily trouble calls.
• Adhering to and supporting all EHS and Quality objectives, in accordance with ISO 14001, 45001 and 9001 respectively.
• All other duties as assigned by Leadec manager.

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees