1484526 IT Support Technician- Bartlesville, OK

Canon Recruiting Group•Bartlesville, OK

1d•$23•Onsite

About The Position

PRIMARY PURPOSE: To provide basic IT systems support to end users on a variety of computer system issues; to respond to telephone calls, email, and technical support requests; and to document, track and monitor issues ensuring a timely resolution.

Requirements

Bachelor’s degree from an accredited college or university preferred.
Five (5) years of Help Desk or technical support service experience or equivalent combination of education and experience required to include 2+ years of experience with Sedgwick propriety systems (JURIS, One Team, SIR, TAMS, and Voyager).
Excellent customer service skills
Proven understanding and knowledge of quality
Good knowledge of service center processes and procedures
PC literate, including Microsoft Office products
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Good judgment and discretion skills
Ability to manage multiple projects and set priorities
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
Ability to complete required number of monthly quality monitors
May on occasion be exposed to loud sounds and distracting noise levels, such as from office equipment.
The ability to lift up to 30lbs.
Use of computers and technology

Responsibilities

Provides moderate to complex support to colleagues regarding internal proprietary systems (JURIS, One Team, SIR, TAMS, and Voyager issues). Issues are reported via email.
Provides moderate to complex troubleshooting and software development issues as needed.
Communicates high visibility issues to immediate supervisor.
Escalates calls to the appropriate departments as needed.
Maintains intimate knowledge of claim systems, adjuster job functions and company workflow and processes as needed to solve support related issues.
Performs other duties as assigned.
Supports the organization's quality program(s).