IT Support Technician

Lunar Energy•Mountain View, CA

23h•Hybrid

About The Position

This role at Lunar Energy will be varied and exciting, working alongside both a local and international team. The ideal candidate will be personable, conscientious, curious by nature, and willing to take the initiative to resolve issues either before they occur or in short order to prevent them from escalating. Lunar Energy was founded to transition homes to 100% clean energy—making our electricity greener, our air cleaner and our energy more safe, secure and reliable for all. We’re a fast-growing, global company building the world’s best clean energy products to electrify all homes and connect communities to form clean, resilient virtual power plants.

Requirements

Excellent communication skills, with the ability to talk and present to a range of audiences
Ability to strive for an excellent customer experience while driving results
Excellent attention to detail and a methodical approach
A passion for creating solutions with a positive attitude to change
The ability to work under pressure on multiple projects within your project timeframes
Excellent analytical skills and an informed, evidence-based approach
macOS and Windows device support & management
Familiarity with Google Workspace & Slack
Familiarity with MDM solutions
Network troubleshooting - DHCP, DNS, VLANs, VPNs
Familiarity with Atlassian suite (Jira, Confluence, etc)
Okta administration
Scripting (Python, Bash, Powershell)
Azure AD
Kandji
Intune/Endpoint Manager

Responsibilities

Provide 1st/2nd line support to colleagues concerning issues with their devices or using any of the company’s SaaS platforms
Procure equipment for new hires, provision accounts, or handle employee on/off-boarding
Identify issues with and optimize IT processes
Use AI tools to speed up troubleshooting, automate repetitive tasks, and streamline documentation
Ensure smooth delivery and operation of IT services by monitoring system performance
Research and recommend new products or services
Day-to-day user support
Office systems support (video conferencing, room booking, access control, media systems)
User onboarding/offboarding and basic training
Documentation of new and existing platforms & processes
Problem determination of network and connectivity issues
Device procurement for various types of service requests
Monitoring of endpoint management and security tools, proactively remediating issues
Maintaining an inventory process, maintaining storage cleanliness
Various projects to streamline all the above, automate processes, improve security etc

Benefits

Competitive base pay
Opportunity to become Lunar shareholders
Equity in a fast-growing company
Employee stock program
Medical, dental, and vision insurance for employees and dependents
Flexible Paid Time Off
10 paid holidays
Tax deferred 401(k) plan
Paid parental leave for all full time employees including 12 weeks paid parental leave for the birthing mother and 6 weeks paid parental leave for the non-birthing parent
Subsidized EV charging
Pre-tax commuter benefits