IT Support Technician (Temporary, Part Time)

POLICE ATHLETIC LEAGUE INC•New York, NY

6d•$25 - $27•Onsite

About The Position

The Police Athletic League (PAL) of New York City is an independent youth development nonprofit organization. PAL operates diverse programs for children and young adults. PAL is seeking an IT Support Technician to support the day-to-day upkeep of computer systems, hardware, and IT infrastructure. This role will be responsible for on-site support across all PAL’s NYC 17 locations for networked PCs, laptops, VOIP phones, mobile phones, printers, PAL’s Microsoft Active Directory domain and hosted in Azure and locally. The technician will also be responsible for troubleshooting various network devices including switches and routers. PAL relies heavily on the Office 365 Suite online tools to support both on-site and hybrid work for all staff. The IT Support Technician will work closely with the Operations team and PAL’s IT Business Partner providing enterprise managing IT services. The IT Support Technician will report to the Director of Operations and work collaboratively with other Operations and IT staff.

Requirements

High school degree required.
Excellent computer skills, including proficiency in using Microsoft O365, Windows 10, Active Directory, Azure AD and Group Policy.
Office System Center Endpoint Protection, VPN.
Basic network technology knowledge (LAN/WAN and wireless).
Hardware experience must include desktops, laptops, Smartphones, VoIP phones, printers and scanners.
Ability to juggle multiple priorities, change & adapt to organizational needs as they develop.
Effectively communicate complex technical issues both orally and in writing.
Experience in software/hardware configuration and deployment, and systems administration.
Monitoring server usage, internet service outages and IT support ticking queue.
Solid technical & troubleshooting skills.
Ability to work independently and as a member of a team.
Strong problem-solving skills and ability to learn quickly.
Must thrive in a complex, multi-stakeholder environment.
Ability to lift and carry computer components up to 40 lbs. per item.
Ability to travel across NYC locations.
Ability to quickly get up to speed and master new applications and software is critical.
Exceptional hardware and software problem-solving and analytical abilities.
Demonstrated proficiency with IT rollouts, migrations and upgrades are required.

Nice To Haves

Further education or certifications in IT, or related fields preferred.
Microsoft Certified Professional certification or other industry Certification preferred.
Driver’s license preferred.

Responsibilities

Install, configure and troubleshoot hardware, software, networking, peripherals, operating systems issues.
Support new desktop, laptop and mobile phone user setup and mobile device management solution, including orienting staff on new equipment.
Serve as one of the primary contact to support internal company, end users, and IT operations.
Update PAL’s IT Ticketing system to ensure that all tickets are resolved and documented appropriately.
Provide on-site critical support at PAL locations to troubleshoot, resolve, and accurately documents various technical problems and resolutions (i.e. software, hardware and company specific applications).
Responsible for hardware and software inventory management and administration.
Administration of Microsoft Exchange 365 and Active Directory.
Assist with IT projects including new IT system implementations and upgrades.
Apply analytical skills in order to solve complex technical problems and recommend alternatives.
Support day to day administrative operations such as account management, application monitoring, and staff scheduling needed to maintain systems.
Coordinate with HR to support IT onboarding and off-boarding tasks for new employees including AD account management and IT equipment set up / provisioning.
Troubleshoot and coordinate issues with PAL’s Internet Service Provider Vendors and other IT vendors.
Provide the highest level of technical support to employees locally and remotely.
Establish and maintain effective working relationships with company staff, vendors, and IT business partners using strong customer service skills.
Respond promptly and clear to any tickets submitted in PAL’s IT ticketing system and keep the ticketing information up to date.
Work closely with PAL management team & PAL’s IT Business Partner to assure seamless communication between computers and network-based systems and peripherals.
Continuously document IT operations process to assist with maintaining knowledge base.
Performs other IT related duties as required.