IT Support Technician

Pattern • Lehi, UT

14d

About The Position

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list.

Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 46 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern’s ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces—including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more, visit pattern.com or email [email protected].

Pattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.

Requirements

• 1–2 years of IT/help desk support experience (or strong technical aptitude with a customer service background).
• Familiarity with Windows and macOS, Microsoft Office, and Google Workspace.
• Basic understanding of networking (Wi-Fi, DNS, VPN, etc.).
• Experience with remote support tools like RDP, TeamViewer, or similar.
• Strong problem-solving and communication skills.

Nice To Haves

• IT certifications (CompTIA A+, Net+, Sec+) are a plus.

Responsibilities

• Respond to and resolve help desk requests through tickets, email, chat, and phone calls.
• Escalate complex issues to senior IT staff when needed.
• Set up and deactivate user accounts following IT policies and security standards.
• Provide remote support with tools like RDP or TeamViewer.
• Troubleshoot and resolve issues with laptops, desktops, printers, networking, and software.
• Support employees on Windows, MacOS, and Google Workspace.
• Ensure security by following access controls and IT best practices.
• Document fixes and maintain accurate records in the helpdesk system.
• Meet SLAs by resolving tickets quickly and effectively while minimizing downtime.

Benefits

• Unlimited PTO
• Paid Holidays
• Onsite Fitness Center
• Company Paid Life Insurance
• Casual Dress Code
• Competitive Pay
• Health, Vision, and Dental Insurance
• 401(k) match. Pattern matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees