IT Support Technician
Epic Health Partners•Danville, VA
•$20 - $25•Onsite
About The Position
EPIC Health Partners is seeking a full-time IT Support Technician to provide hands-on technical support across the organization. This role is responsible for troubleshooting hardware and software issues, configuring and maintaining workstations, supporting office technology, and assisting staff with day-to-day technology needs. The IT Support Technician serves as a key resource in ensuring employees have reliable access to the systems and tools necessary to perform their work effectively.
Requirements
- Two (2) years of IT support, help desk, desktop support, or related technical experience.
- Working knowledge of Windows operating systems, Microsoft 365, computer hardware, and common office technology.
- Strong troubleshooting, problem-solving, and customer service skills.
- Experience supporting computers, printers, mobile devices, and basic network connectivity.
- Ability to manage and document support requests through a ticketing system and coordinate with vendors as needed.
- Strong organizational, communication, and time-management skills.
- Ability to maintain confidentiality, and work independently.
Responsibilities
- Set up, configure, and deploy desktops, laptops, monitors, docking stations, and peripheral equipment.
- Install, update, and troubleshoot software applications on employee workstations.
- Diagnose and resolve hardware, software, and connectivity issues.
- Provide technical support for Microsoft 365 applications and other business software.
- Perform routine maintenance, upgrades, and replacement of computer equipment.
- Assist with user account management, password resets, and access-related requests.
- Configure and support desk phones, voicemail systems, and basic telecommunications functions.
- Troubleshoot and maintain printers, copiers, scanners, and other office technology.
- Monitor, prioritize, assign, and update support tickets to ensure timely resolution and accurate documentation of technology and facilities-related requests.
- Submit, track, and coordinate facilities maintenance requests, ensuring issues are documented, communicated, and resolved in a timely manner.
- Maintain regular communication with vendors, building management, and internal stakeholders regarding the status of technology and facilities support requests.
- Maintain inventory of IT equipment and technology assets and coordinate equipment repairs, replacements, and warranty services as needed.
Benefits
- Health, dental, and vision insurance
- Paid time off and paid holidays
- Retirement plan options
- Ongoing training and professional development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
