IT Support Technician
About The Position
The IT Support Technician plays a vital role in ensuring the seamless operation and support of Viasat's diverse IT environment, which encompasses Windows, Linux, and MAC operating systems. This role requires a strong understanding of networking basics, account management practices, and compliance standards, including RMF/NIST frameworks. The ideal candidate thrives on providing exceptional customer service and technical support, with the ability to diagnose issues efficiently and communicate solutions effectively to internal teams and stakeholders. This position actively contributes to maintaining the organization's IT integrity, ensuring productivity and security across users and systems.
Requirements
- Bachelor’s degree in technology or security field (e.g., Computer Science, Cybersecurity) or equivalent experience years of additional experience.
- 4+ years of experience in IT, administering Windows, Linux, and Mac operating systems in professional environments.
- 2+ years in a DoD, or other industrial security program and solid understanding of DoD Risk Manage Framework (RMF) process.
- Strong critical thinking and analytical reasoning to address troubleshooting and develop recommendations for continual improvement.
- Proficiency with networking principles (e.g., IP addressing, DNS, DHCP) as well as configuration and maintenance of networking devices.
- Outstanding attention to detail, documentation practices, and ability to follow strict security standards and practices
- Excellent interpersonal skills to cultivate strong working relationships with users and team members.
- Ability to handle multiple priorities in a dynamic environment.
- DoD 8140.01 Certification (CISSP, Security+, etc.)
- Active Secret Security Clearance
Nice To Haves
- Experience using automation and orchestration tools to manage configurations and deploy and update resources.
- Experience managing and configuring Comsec equipment
- Experience with Juniper and Palo Alto
Responsibilities
- Technical Support: Provide troubleshooting and timely resolution for issues across Windows, Linux, and MAC platforms, both onsite and remote.
- System Administration: Manage user accounts, permissions, perform routine updates, patches, and troubleshooting for hardware and software to ensure optimal functionality and compliance.
- Networking Basics: Diagnose basic network connectivity challenges, including Wi-Fi, VPN, and LAN issues, and escalate critical problems as needed.
- RMF/NIST Framework Compliance: Maintain adherence to security protocols, assist with system audits, and document compliance efforts to meet regulatory requirements.
- Customer Service: Address IT-related questions and concerns with patience and professionalism, ensuring users feel supported.
- Communication: Coordinate with various departments to identify inefficiencies in IT processes and implement solutions proactively.
- Documentation: Maintain clear and accurate records of system updates, configurations, procedures, and support issues.
Benefits
- Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered.
- Learn more about Viasat’s comprehensive benefit offerings that are focused on your holistic health and wellness at https://careers.viasat.com/benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
