IT Support Technician

Pacific Fusion•San Leandro, CA

15h•$80,000 - $95,000•Onsite

About The Position

About Pacific Fusion Pacific Fusion was founded in 2023 with the mission to power the world with abundant, affordable, clean energy. We are rapidly designing and building a pulsed magnetic fusion system to achieve net facility gain (more fusion energy output than stored energy input). In parallel, we are developing the key components required to build affordable fusion systems. Our plans are ambitious. We have raised over $900M so far from incredible investors, resourcing us to deliver on these plans. We are bringing together the best scientists, engineers, and operators from the fusion community, hard tech industry, and other sectors. We are united by a shared sense of urgency to provide clean power for the world, particularly managing climate change while meeting growing global energy demand. You can read more about us in this letter from our founders . Why This Role Matters We are seeking a dependable, customer-focused IT Support Technician I to provide onsite technical support at our San Leandro facility and assist at other Bay Area locations as needed. This role is responsible for delivering timely end-user support, managing user accounts and devices, supporting onboarding and offboarding processes, and helping maintain secure and reliable IT operations. The ideal candidate is hands-on, resourceful, and able to work independently while maintaining a consistent, approachable, and positive attitude when supporting employees. This position plays an important role in ensuring staff have reliable access to the technology and systems they need to perform their work effectively. This is a fully onsite position based at our San Leandro facility, with some local and infrequent out-of-state travel as needed.

Requirements

Associate degree in Information Technology, Computer Science, or related field, or equivalent hands-on experience
1-3 years of experience in IT support, help desk, or desktop support preferred
Experience with computer preparation and deployment processes
Working knowledge of Windows and macOS operating systems
Familiarity with Microsoft Entra ID or similar identity management platforms
Strong troubleshooting and problem-solving skills
Excellent written and verbal communication skills
Resourceful and able to work independently
Ability to maintain a professional, positive, and service-oriented demeanor
Valid driver’s license and reliable transportation
Ability to lift and move equipment up to 40 lbs
Ability and willingness to travel locally and occasionally out of state

Nice To Haves

Experience with Microsoft Intune or similar endpoint management tools
Experience supporting SaaS and cloud-based applications
Experience with asset management systems
CompTIA A+ or similar certification

Responsibilities

End-User Support Provide onsite and desk-side technical support for hardware, software, and connectivity issues
Respond to service desk tickets, troubleshoot issues, and resolve or escalate as appropriate
Support Windows and macOS systems, including laptops, desktops, mobile devices, and printers
Deliver professional, responsive, and customer-focused support
Maintain a consistent, approachable, and positive attitude when assisting users
Provide support for conference room system Identity & Access Management
Create, modify, and disable user accounts in Microsoft Entra ID
Manage user access, group memberships, and permissions
Support onboarding and offboarding processes, ensuring timely provisioning and deprovisioning Device Deployment & Endpoint Management
Prepare, configure, and deploy end-user computers and equipment
Utilize endpoint management tools such as Microsoft Intune
Perform system updates, patching, and routine maintenance
Ensure endpoints meet company security and compliance standards Hardware Support & Asset Management
Troubleshoot hardware issues and coordinate vendor support or warranty service as needed
Maintain accurate inventory and asset management records
Track hardware lifecycle from procurement through decommissioning SaaS & Application Support
Provide user administration and support for SaaS and cloud-based applications
Assist with troubleshooting and resolving application access or functionality issues
Support standard business and productivity platforms Documentation & Continuous Improvement
Document IT procedures, troubleshooting steps, and knowledge base articles
Maintain accurate records of incidents, resolutions, and system configurations
Contribute to process improvements and operational efficiency