IT Support Technician

Column Technical Services • San Juan, PR

13d • Onsite

About The Position

Column Technical Services is seeking a bilingual IT Support Specialist to provide hands-on, onsite support to End Users in San Juan, Puerto Rico. This is an opportunity to join a global leader in power, energy, and nuclear power plants supporting mission-critical systems in a highly impactful environment. If you enjoy solving technical problems, working directly with users, and being part of a world-class organization, we'd love to connect. Apply today to start a conversation!

Requirements

• 1-2 years of experience working with PC hardware and software
• Proficient in desktop and laptop computer hardware components, Windows 10/11, and Microsoft Office.
• Capable of basic troubleshooting of general applications.
• Strong verbal communication and customer service abilities.
• Ability to maintain regular attendance and timeliness.
• Ability to adhere to established guidelines, stay organized and complete tasks efficiently.
• Self-driven, able to multitask, manage time effectively, and work well within a team or independently.
• Capable of lifting and carrying up to 40 pounds (e.g. computer, monitor, miscellaneous. equipment etc.).
• Must be able to work onsite at customers regional office in San Juan and occasional travel to the Mayaguez office.

Nice To Haves

• Familiarity of Video Conferencing and Collaboration Systems is advantageous.

Responsibilities

• Set up and install PCs and monitors for end users.
• Perform PC swaps for users, including imaging, setup, data transfer, and desk setup.
• Troubleshoot hardware and software issues for computers and other office technology, providing technical support and guidance to users both in person and remotely.
• Collaborate with other support groups to restore service and identify problems.
• Set up and support various Video Conference and Internet Collaboration meetings.
• Document, track, and monitor issues to ensure timely resolution.
• Utilize and maintain ticketing and task management tools.
• Assist the Helpdesk team with companywide internal employee support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed