IT Support Technician

Atmos Energy•Flowood, MS

5d•Onsite

About The Position

This position is responsible for a variety of tasks related to IT support, including hardware and software management, troubleshooting, and user support. The role involves working with vendors, managing IT assets, and ensuring the smooth operation of computer systems and networks. The IT Support Technician will also be involved in technology upgrades, deployments, and providing training to end-users.

Requirements

Bachelor's degree in IT and two years related experience; or a general educational knowledge normally acquired through a high school diploma or a General Equivalency Diploma (GED) and four years related experience.
Valid driver's license.
Ability to communicate with internal and/or external customers in order to obtain and/or provide explanations and/or information on technical concepts to individuals with experience or knowledge of the technical area.
Ability to perform analyses involving ratios, percentages and comparisons.
Knowledge of various software applications to create documents, reports and/or graphics.
Ability to lift and carry 60 pounds from the ground to 34 inches.
Ability to lift 20 pounds from the ground to 72 inches.
Ability to lift 25 pounds from the ground to 57 inches.
Ability to ascend/descend 3 rungs on a ladder.
Ability to bend, stoop, squat, kneel, and/or crouch.

Responsibilities

Works with vendors and supervisors to order hardware including laptops, desktops, MDTs, VDI environments, printers, mobile mounting equipment, modems, antennas, and network equipment for employees.
Identifies requirements for computer images and configurations to maximize productivity and reliability, and may assist in the design, testing, and implementation of standard images.
Provides project management on software/hardware upgrades and enhancements.
Logs, troubleshoots, updates, and follows through on incidents and requests until final resolution.
May establish and maintain wireless communications for field users, including WMR, Handheld devices, and Modems.
Uses software management tools to update and deliver software applications to field computers and maintains security and encryption software.
Participates on teams with other divisions or Shared Services to evaluate, deploy, and support enterprise solutions.
Acts as a liaison with end users to keep them advised regarding upcoming technology changes and strategies.
Coordinates and assists with maintaining an inventory of company IT assets.
May support telecom equipment including phone systems and patch panel facilities.
Assists in the implementation, testing, and configuration of corporate hardware and software computer systems.
Evaluates, analyzes, and resolves problems associated with maintaining high availability levels of hardware, laptops, tablets, and computer software.
Coordinates with vendors or contractors to assure proper implementation of hardware, related systems, and infrastructure.
Keeps abreast of technology changes and makes recommendations on technical changes, training, and adoption rates.
Provides training to field and corporate offices on desktops, laptops, Tablets, and basic software functionality.