IT Support Technician

Bob's Red Mill • Milwaukie, OR

12h • $29 - $30 • Onsite

About The Position

The IT Support Technician plays a crucial role in providing technical support and assistance to end-users within the organization. This position is responsible for resolving hardware, software, and network-related issues, as well as ensuring the smooth operation of computer systems and peripherals. The IT Support Technician collaborates with cross-functional teams, delivers exceptional customer service, and contributes to maintaining a secure and efficient IT environment.

Requirements

• Effective problem-solving skills.
• Skilled in analysis and critical thinking.
• Ability to follow established service-level agreement standards.
• Ability to work effectively with a team using direct communication, respect, creativity, and emotional intelligence.
• Understanding of server hardware configuration.
• Understanding of Microsoft Windows Servers and Microsoft Exchange and Exchange Online.
• Ability to administer Microsoft 365, Microsoft Teams, Microsoft Active Directory/AAD, Azure, and Group Policy Objects, and Intune.
• Basic PowerShell skills.
• Basic knowledge of IP-based network routing and troubleshooting.
• Ability to monitor and troubleshoot VoIP systems.
• Proficient in troubleshooting and resolving technical issues related to computers and software applications.
• Basic proficiency in troubleshooting and resolving technical issues related to networks and servers.
• Familiarity with operating systems such as Windows, macOS, and Linux.
• Basic understanding of TCP/IP, DNS, DHCP, VPN, and other network protocols.
• Ability to provide technical support and effectively interact with users through strong communication and interpersonal skills.
• Ability to work independently and in collaboration with others.
• Ability to stay organized and meet deadlines.
• Ability to balance multiple needs and priorities.
• Effective time management skills.
• Ability to stay updated with emerging technologies and industry trends in IT support.
• Ability to read, understand, and communicate information effectively in English with professional proficiency.
• Demonstrates Respect, Teamwork, Accountability, and Determination.
• Ability to work in an environment where exposure to potential food allergens is or may be present.
• 1 or more years of experience in IT support or related roles, AND
• Bachelor’s degree in computer science, information technology, or related field; OR
• Any combination of education and additional years of experience that provides the necessary skills, knowledge, and ability to perform assigned tasks.
• Must hold or plan to complete the following professional certifications: CompTIA A+, Network+, or MCSA.
• Must hold or be able to obtain a valid driver’s license.

Nice To Haves

• Familiarity with Microsoft Dynamics 365.
• Familiarity with Nutanix solutions.
• Familiarity with Cisco solutions.

Responsibilities

• Configures and maintains computer systems, networks, and related hardware and software.
• Provides technical support to end-users, including troubleshooting hardware and software issues, resolving network connectivity problems, and assisting with software installations and upgrades.
• Collaborates with cross-functional teams on interdepartmental projects.
• Responds to service requests and incidents promptly, documenting and tracking issues in a ticketing system.
• Assists in the development and implementation of IT policies and procedures.
• Creates and maintains documentation, including system configurations, network diagrams, trainings, standards, and user guides.
• Stays current with industry best practices and emerging technologies to ensure the organization's systems and networks are up-to-date and secure.
• Assists in the development and implementation of IT policies, procedures, and guidelines.
• Creates and maintains comprehensive system and network documentation, including network diagrams, configuration details, and standard operating procedures.
• Provides technical documentation and training to team members and end-users as needed.
• Participates in on-call rotations and provides after-hours support as needed.
• Complies with all company policies and procedures and operates all equipment in a safe and food-safe manner.
• Complies with Bob’s Red Mill food safety policies and procedures including adherence to FDA regulations, Safe Quality Food (SQF) Standards, and Good Manufacturing Practices (GMPs).
• Responsible for reporting food safety and quality concerns to Supervisors and/or Department Manager.
• Performs other duties and tasks as assigned.

Benefits

• Medical, Dental, and Vision Insurance
• 401k Profit Sharing Program
• Employee Stock Ownership Program (ESOP)
• Paid Holidays & Vacation
• Employee Assistance Program – counseling, legal issue support, financial guidance, and more.
• Tuition Reimbursement
• Childcare Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level