IT Support Technician
About The Position
Are you passionate about technology and enjoy helping others solve problems? Lands’ End is looking for an IT Support Technician to join our team. This entry-level role is a great opportunity for someone looking to build foundational IT skills while providing excellent customer support in a fast-paced environment. In this hands-on position, you'll work closely with employees across the business, providing front-line support and ensuring our technology resources are set up and functioning smoothly. If you are customer-focused, eager to learn, and enjoy solving problems, we'd love to hear from you.
Requirements
- Basic familiarity with Windows 11, macOS, and Microsoft 365 applications such as Teams, OneDrive, and SharePoint.
- Exposure to Microsoft Entra ID and Intune device enrollment is a plus.
- Understanding of or exposure to ITIL and Agile methodologies.
- Comfortable using remote support tools and following standard operating procedures.
- Strong customer service and communication skills.
- Positive attitude with a genuine desire to help others.
- Detail-oriented and organized, with the ability to follow processes accurately.
- Self-motivated learner who takes initiative and embraces new challenges.
- High school diploma or equivalent required.
- 0–2 years of help desk, technical support, or desk-side support experience.
- Foundational technical knowledge and a willingness to learn and grow in an IT support environment.
Nice To Haves
- Exposure to Microsoft Entra ID and Intune device enrollment is a plus.
- Understanding of or exposure to ITIL and Agile methodologies.
Responsibilities
- Configure and deploy laptops, desktops, and other devices using Microsoft Intune Autopilot.
- Manage IT inventory, including receiving, stocking, asset tagging, and shipping equipment.
- Provide friendly first-level support for common technical issues such as password resets, connectivity issues, and printing problems.
- Deliver desk-side support including device setup, cable management, and workstation configuration.
- Document support activities in ServiceNow and follow established processes for issue resolution and escalation.
- Help maintain accurate inventory records and contribute to continuous process improvements.
Benefits
- medical, dental, vision, and life insurance
- a company-matched 401(k) plan
- access to an onsite fitness center
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
