IT Support Technician
About The Position
Infillion is seeking an experienced IT Support Technician to join our team in Santa Monica, CA. This role ensures employees across all offices (Los Angeles, New York, Chicago, Seattle, and Ohio) as well as a large remote workforce have the technology and support they need to succeed. We are a 3:1 macOS-to-Windows environment, so experience supporting both platforms is essential. The ideal candidate thrives in a fast-paced, cloud-first company, has excellent troubleshooting skills, and understands how to operate within a SOC 2-compliant environment.
Requirements
- Bachelor's Degree in Computer Science, Information Systems, or equivalent professional experience.
- 3+ years of IT support experience in a corporate environment.
- Strong expertise in macOS and Windows troubleshooting, imaging, and lifecycle management.
- Experience with modern MDM platforms: Mosyle (macOS) and JumpCloud (Windows) in our environment, with Intune, Jamf, or similar tools highly transferable.
- Okta SSO administration (identity lifecycle, MFA, provisioning). OneLogin or JumpCloud SSO experience welcome.
- Google Workspace & Microsoft 365 administration.
- Active Directory (Azure AD and on-prem).
- Ticketing systems (Freshservice, Jira Service Desk, or similar).
- Networking skills (LAN/WAN, Wi-Fi, DNS, DHCP, VPN).
- Familiarity with endpoint security tools (e.g., CrowdStrike).
Nice To Haves
- Experience supporting IT operations in SOC 2 or other compliance-heavy environments is a strong plus.
- Background in SaaS-heavy organizations (ad tech, media, or startup environments preferred).
Responsibilities
- Provide in-office and remote support for macOS and Windows devices.
- Troubleshoot and maintain laptops, networking, AV/office equipment, and peripherals.
- Manage employee onboarding/offboarding, including provisioning hardware, SaaS access, and training.
- Manage identity and access with Okta (primary SSO), Google Workspace, and Active Directory. Experience with other SSO providers (OneLogin, JumpCloud) is a plus.
- Deploy and manage devices with Mosyle (macOS) and JumpCloud (Windows). Experience with other MDMs such as Intune or Jamf is highly transferable.
- Support collaboration platforms: Slack, Zoom, Asana, Atlassian (Jira/Confluence), Adobe Creative Suite, Dropbox.
- Maintain accurate asset inventory and assist with SOC 2 compliance (documentation, access reviews, audits).
- Create and maintain IT knowledge base articles and user guides.
- Partner with Security, Legal, and DevOps teams to ensure systems meet compliance and security best practices.
Benefits
- Base salary of $70,000 - $90,000
- 100% company-paid health, dental, and vision coverage for you and your dependents, as well as life insurance and disability coverage
- Unlimited paid time off - we trust your discretion
- Opportunities for profit sharing, bonuses, and ownership
- 401(k) plan plus company match
- Cell phone reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Professional, Scientific, and Technical Services
Number of Employees
51-100 employees
