Back To School/Ramp Up Project - Level 2 Desktop Support

TEKsystems • New York, NY

9d • $20 - $22 • Onsite

About The Position

We are seeking experienced IT Support Technicians to join a fast-paced Customer Care team supporting a large-scale technology onboarding and support initiative. This role is ideal for candidates who enjoy troubleshooting technical issues, providing exceptional customer service, and working directly with end users in a high-volume support environment. The selected candidates will help support faculty, staff, and students by resolving hardware, software, and connectivity issues while ensuring a smooth technology experience during a critical peak support period.

Requirements

• Minimum 2+ years of IT support experience, including both remote support and hands-on break/fix troubleshooting.
• Experience supporting: Windows 10/11, Windows 7, macOS, Microsoft 365, Google Workspace (G Suite)
• Experience supporting: Apple devices, Windows-based computers, Mobile devices and tablets
• Experience using ticketing systems such as ServiceNow or similar ITSM tools.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and end-user support experience.
• Strong verbal and written communication skills.

Nice To Haves

• Experience supporting higher education, schools, or academic environments.
• Active Directory administration experience.
• Previous experience working in a high-volume service desk or help desk environment.

Responsibilities

• Provide Tier 1 technical support through phone, email, walk-up, and ticketing system requests.
• Troubleshoot and resolve hardware, software, and connectivity issues.
• Support Windows and macOS operating systems.
• Assist with password resets, account access issues, and Active Directory-related requests.
• Diagnose and resolve Wi-Fi, network connectivity, and printer issues.
• Support desktops, laptops, mobile devices, tablets, and Apple products.
• Document incidents, requests, and resolutions within the ticketing system.
• Deliver outstanding customer service while interacting with end users in a professional manner.
• Escalate complex issues as needed and collaborate with IT team members to ensure timely resolution.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed