IT Support Technician

Skeena Gold + Silver•Area D (Iskut/Big Raven), BC

29d•$34 - $45•Onsite

About The Position

Reporting to the IT Manager, the contract Site IT Support Technician provides hands‑on IT support for users, applications, and network and server infrastructure across the Eskay site. This temporary role supports onboarding and offboarding, troubleshoots and resolves hardware issues, deploys and supports workstations, peripherals, and field‑based Starlink equipment, and works across a number of remote site offices and technology deployments at several geographically diverse locations within the Eskay Creek site.

Requirements

Bachelor's degree in Information Technology, Computer Science, a related field or demonstrable experience and firm grasp of technology fundamentals and their usage including endpoint and server operating systems and hardware, managed switches within segregated networks, firewalls and routing, and wireless network equipment and protocols.
Several years of experience in IT support and infrastructure support and administration.
Strong communication and customer service skills, with the ability to convey information clearly, listen actively, and collaborate effectively with team members and stakeholders.
Ability to work cooperatively, support colleagues, and contribute to a positive, inclusive work environment
Adaptable and able to respond to changing conditions, learn quickly, retain a broad set of knowledge, and solve problems efficiently and effectively.
Commitment to safe work practices, personal accountability, and respect for the well-being of others.
Class 5 driving license with experience and comfort driving light utility vehicles in ‘non-paved conditions’ such as construction sites.

Nice To Haves

Experience working and living in a remote-site, Fly In Fly Out role
Experience working in site-based IT roles during construction phase major infrastructure, or mining projects
Experience in supporting, deploying and troubleshooting: Starlink equipment, Ubiquiti wireless point-to-point / point-to-multipoint infrastructure, Proxmox and vmware Hypervisors, and iSCSI Storage Attached Network (SAN) devices.
Experience optimizing 802.11x network standards and industrial wireless mesh technologies such as Rajant.
Working at Heights, and JLG rig certificates

Responsibilities

Act as primary Point of Contact on site for IT.
Provide technical support and troubleshooting assistance to site-based users, ensuring timely resolution of IT issues.
Log requests and manage work through an existing ticketing system.
Accurately follow existing standard operating procedures for routine, repeatable processes such as onboarding and workstation setups.
Installation, configuration, and maintenance of endpoint, server, and network infrastructure.
Monitor network performance and implement fixes to ensure reliability and efficiency.
Troubleshoot, deploy and terminate structured network cabling.
Maintain existing security measures to protect against cyber threats and unauthorized access.
Patch and update software to remediate identified vulnerabilities as directed.
Utilize your experience and industry best practices to maintain Skeena’s cyber security posture.
Liaise and collaborate with IT team based in Vancouver, multiple IT vendors, and partners.
Contribute to the creation of new documentation and standard operating procedures
All other duties as reasonably assigned