IT Support Technician

Arizona Labor Force, Inc.•Tempe, AZ

About The Position

The IT Support Technician is responsible for setting up and maintaining company computer systems and hardware. The IT Support Technician will report to the Vice President of Information Technology and will also work with other IT Technicians to install hardware and troubleshoot computer issues, respond to IT questions from company employees, and update malware protection devices to prevent viruses or computer hacking.

Requirements

Minimum of Two years of experience in computer networks and systems maintenance.
High school diploma or equivalent required.

Nice To Haves

Associate degree or equivalent preferred.

Responsibilities

Configures, tests, updates, and repairs computing and other office equipment.
Performs regular preventive maintenance and diagnostic tests on computer systems.
Maintains computer systems and backs up software.
Assists computer operators with technical problems as needed.
Identifies common causes of trouble such as loose connections or defective components.
Reviews manufacturers specifications on connections and methods to locate problems.
Ensuring electrical safety standards are met.
Repairing or replacing damaged hardware.
Upgrading the entire system to enable compatible software on all computers.
Installing and upgrading anti-virus software to ensure security at the user level.
Providing support to users and being the first point of contact for error reporting.
Conducting daily backup operations.
Managing technical documentation.
Performs other related duties as assigned.