IT Support Technician

Livetrends Design Group LLC•Apopka, FL

5d•Onsite

About The Position

Are you a tech-savvy student or recent graduate looking to launch your IT career? We are looking for a motivated IT Support Technician to join our team and provide hands-on technical support across our service area in Orange and Lake Counties. This is an excellent opportunity to build practical, real-world experience in a dynamic environment where no two days are the same.

Requirements

Currently pursuing or recently completed an Associate’s or Bachelor’s degree in Information Technology, Computer Science, Network Administration, or a related field
Familiarity with networking concepts and topology, including LANs, WANs, routers, switches, and wireless access points
Basic understanding of operating systems, particularly Windows 10/11, and general computing concepts
Comfortable with hardware troubleshooting, peripheral setup, and hands-on device configuration
Ability to learn new tools and technologies quickly with minimal supervision
Strong problem-solving skills and a customer-first attitude
Good written and verbal communication skills
Valid driver’s license and reliable transportation for travel within Orange and Lake Counties
Ability to lift and carry IT equipment (up to 40 lbs)
Authorized to work in the United States

Nice To Haves

Relevant certifications (CompTIA A+, Network+, Microsoft Fundamentals, or similar) are a plus but not required

Responsibilities

Respond to and resolve help desk tickets related to account access, password resets, and user authentication issues
Perform administrative installation and configuration of software applications on end-user devices
Troubleshoot and resolve hardware, software, and connectivity issues for desktops and laptops
Support users via phone, email, remote desktop, and in-person visits
Set up and configure new laptops and desktop computers for incoming users
Diagnose and resolve printing and printer-related issues including network and local printer connectivity
Maintain and track IT assets using asset tagging and inventory management systems
Coordinate hardware repairs and warranty replacements as needed
Assist with basic user account configuration in Active Directory and cloud-based platforms
Support software licensing processes including assignment, renewal tracking, and compliance basics
Onboard new employees by preparing workstations and provisioning access
Troubleshoot network connectivity issues including wired, wireless, and VPN access
Apply foundational knowledge of networking concepts such as TCP/IP, DNS, DHCP, and basic network topology
Escalate complex network or infrastructure issues to senior IT staff with thorough documentation
Travel to various client or office locations throughout Orange County and Lake County as required
Provide on-site technical support, hardware installations, and equipment deployments at multiple locations
Maintain a professional demeanor and strong communication skills when representing IT on-site