DC/MM IT Support Technician

Menard•Eau Claire, WI

3d•Onsite

About The Position

Under the direction of the Manager of Distribution Center and Manufacturing IT Support, provides exceptional technical support and enhancements to Menard, Inc. as part of the IT Support team. Installs, modifies, and makes minor repairs to company IT hardware and software systems, and provides technical assistance and training to system users.

Requirements

A two-year Technical Degree or service experience in IT Hardware, Networking, Management Information Systems, Computer Repair, Computer Science, Information Technology Management
Minimum of 2 years related experience including: installation, repair, upgrading, and troubleshooting IT equipment
Must have experience with computer hardware installation and troubleshooting for PCs, peripherals, and servers
Experience with computer hardware installation and troubleshooting for PCs, peripherals, and servers
Experience with various printer types (impact, inkjet, or laser)
Strong Working Knowledge/Proficiency with: Android, Windows 7, Windows 10, and Windows 11, Virtual Operating Systems, MS Office (Word, Excel, and Outlook)
Basic skills required: Punctuality, reliability, honesty and consistency
Ability to work effectively in a team environment and interact with many departments on all levels
Ability to work both independently and produce quality work
Strong attention to detail and accuracy
Strong analytical skills
Strong written and verbal communication skills
Good customer service skills
Good organizational and task management skills
Ability to work under pressure of deadlines
Ability to manage multiple assignments and adjust to changing priorities
Keep work areas clean and organized
Ability to follow detailed written instructions
Must have a valid driver’s license and a good driving record.
Must be available to work Monday through Friday and the occasional weekend.
Provide numbers (i.e. home phone / cell phone) for which you can be easily and quickly reachable
Must carry a company provided cell phone during normal work hours.

Nice To Haves

mobile technology such as smartphones and tablets a plus
Network / Client-Server experience preferred
Some experience with configuring routers, switches and hubs preferred
Any computer equipment manufacturer certifications are a plus
A+, Network+, Security+ certification are a plus

Responsibilities

Configure and install hardware and peripheral components such as: monitors, keyboards, printers, and disk drives
Load specified software packages such as: operating systems, word processing, or spreadsheet programs into computer
Ensure consistent implementation of processes including: Installation of new or replacement equipment, De-installation of existing equipment, Initial testing processes for boot-up and image load
Perform generic and basic tests on connectivity and application launches
Respond to Team Member inquiries concerning systems operation and diagnoses system hardware, software, and operator problems
Instruct users in use of equipment, software, and manuals
Recommend or perform remedial actions to correct problems and documents issues
Coordinate activities with support desk, network services, or other information systems groups
Replace defective or inadequate software packages
Perform monthly preventive maintenance on all IT equipment at supported locations
Develop and implement ways to continuously improve support locations
Provide updates, status, and completion information to manager, team lead and/or Team Members, via phone, email, or in-person communication
Prepare paperwork to document work in progress, completed work, and other necessary tracking paperwork; submit paperwork on a timely basis to department management
Routinely work aloft on ladders and scissor lift with hand tools and test sets
Conduct routine inventory, warehouse, shipping, and receiving duties
Follow established company policies regarding the safekeeping and security of equipment under repair