IT Support Technician

Southall•Franklin, TN

15h•Onsite

About The Position

The IT Support Technician plays a key role in supporting the daily technology operations of the Southall Farm & Inn. This position provides technical assistance to staff, resolves guest-facing technology issues, maintains essential systems, and ensures a smooth and secure IT environment that enhances both operational efficiency and guest satisfaction.

Requirements

13 years of IT support experience; hospitality industry experience preferred.
Strong understanding of Windows, MacOS, networking fundamentals, and common office applications.
Familiarity with hospitality systems (PMS, POS, keycard systems, etc.) is a must.
Solid customer service skills; ability to communicate technical information clearly to non-technical users.
Must know the Network fundamentals, general network setup and device configuration (e.g., TCP/IP, DNS, DHCP)
Ability to multitask in a fast-paced environment and respond promptly to issues.

Nice To Haves

Degree or diploma in Information Technology field highly preferred
Microsoft certifications: MCSA, MCTS or MCITP for Windows Server, MCDST for workstations.
Applicable certifications preferred: Security+, Network+, Project+, A+, Cloud+, CCNA

Responsibilities

Provide Level 12 support for hardware, software, network, and system issues.
Respond to IT service requests from staff and assist guests with connectivity issues (Wi-Fi, and smart-room tech).
Install, configure, and maintain computers, printers, POS stations, PMS, Hotel Operating Systems, VoIP phones, and mobile devices, etc.
Timely support, troubleshooting and escalation of IT/AV issues to full resolution including: TV, Sound and Lighting Systems Cable Management for internal and guest facing areas
Installing and decommissioning of hardware including switches, TVs, internal hardware, wireless APs, and others deemed necessary by immediate supervisor
Collaborative meeting room equipment including touch screen monitors, microphones, speakerphones, projection, and other audio-visual equipment
IT Hardware PCs, laptops, terminals, phones and tablets Internal business applications including Microsoft Office Suite, Microsoft Outlook and related applications
Responsible for smooth functioning and co-ordination of? vendors ?for Guest Internet,? Property Management Systems - PMS , Point of Sale - POS , IPTV, Telephone systems and other software vendors
Support and maintain hospitality-specific software such as Property Management Systems (PMS), Point-of-Sale (POS), reservation platforms, keycard systems, digital signage, and others as deemed necessary by your immediate supervisor.
Monitor system performance and report/push updates as needed to reduce downtime.
Assist with the maintenance and monitoring of the property's network, including guest and staff Wi-Fi, switches, and access points.
Ensure that all networking equipment is operational and optimized for high-volume hospitality environments.
Follow security protocols to protect guest data and hotel systems.
Assist with user account management, device security, and access controls.
Report security incidents or vulnerabilities promptly.
Document troubleshooting steps and maintain accurate asset inventories.
Coordinate with vendors and service providers for repairs, upgrades, or installations.
Support IT-related aspects of events, conferences, and banquets when needed.