IT Support Technician

Arevon•Scottsdale, AZ

13d•Onsite

About The Position

Arevon Energy is recruiting for the position of IT Support Technician, an outstanding opportunity for individuals seeking an exciting, high-growth work environment in one of the most important industries for the 21st century. Our company culture is one where teamwork, adaptability, continuous improvement, achievement of results, and willingness to grow are our core values.

Requirements

Ability to troubleshoot a wide variety of IT issues involving hardware, software, networking, and user access.
Excellent communication, interpersonal, and customer service skills.
Strong problem‑solving mentality with the ability to work efficiently in fast‑paced environments.
Comfortable providing support in person, over the phone, or through remote support tools.
Previous experience in a customer-facing or service-oriented role, with a focus on delivering exceptional support.
Proficiency with Microsoft Windows 11 and Office 365 applications.
Ability to work onsite and contribute positively to an active office environment.

Nice To Haves

Experience with ticketing systems and IT service management (ITSM) tools.
Industry certifications such as:
CompTIA A+
CompTIA ITF+
Microsoft Fundamentals (e.g., AZ‑900, MS‑900)

Responsibilities

Diagnose, troubleshoot, and resolve hardware and software issues on PCs, laptops, mobile devices, and peripheral equipment.
Provide timely and clear communication to users, keeping them informed about ticket progress, changes, and solutions.
Install, upgrade, and configure Windows operating systems, applications, and essential software packages.
Deliver hands‑on and remote support using remote desktop tools or similar technologies.
Escalate complex issues to senior IT members when necessary.
Maintain strong, positive relationships with internal users, including executive team members, ensuring a high level of customer satisfaction.
Manage user accounts across enterprise applications and systems.
Support onboarding processes, including workstation setup, account provisioning, and new‑hire training on technology and applications.
Document procedures, solutions, and troubleshooting steps to improve knowledge sharing within the IT team.
Demonstrate curiosity and growth mindset in learning new tools and systems, accepting feedback in a collaborative environment.