PT IT Support Technician

Education Affiliates • Millcreek, UT

1d

About The Position

The IT School Support provides level 1 and 2 hardware and software support to
the campus administration personnel, students, and faculty.

Requirements

• 2-5 years of IT support experience

Responsibilities

• Responds to administration/faculty/student inquiries concerning system(s) operations.
• Diagnoses system hardware, software, and operator problems. Provides updates to the College President on open tickets/problem resolutions.
• Tracks, prioritizes, and documents requests using an IT support request system.
• Installs and configures new computers and other IT equipment as well as repairing and upgrading different types of computers (software and hardware).
• Responsible for tracking of IT supplies and equipment (e.g. cables and adapters).
• Performs regular updates to servers.
• Installs and builds cables for the campus.
• Proactively examines current systems in place and inquires about new software/hardware in the market that relates to the campus functions.
• Documents systems processes and procedures.
• Other duties as assigned.
• Responsible for setting up student accounts.
• Responds to and troubleshoots all student inquiries regarding access to their accounts, laptops for online classes, and other software required for their courses.
• Responsible for setting up all administration/staff/faculty accounts, which include computers, printers/scanners, and department-specific software.
• Educates administration/faculty on the basics of equipment and software.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1-10 employees