IT Support Technician

Move Concierge•Farmers Branch, TX

43d•Onsite

About The Position

We are seeking a proactive and service-oriented IT Support Technician to join our internal IT team. In this on-site role, you will serve as a key point of contact for employee technical support, ensuring seamless day-to-day IT operations across the organization. You’ll provide hands-on support for endpoints, assist with workstation deployment, and troubleshoot hardware, software, and connectivity issues in a fast-paced enterprise environment. The ideal candidate is technically curious, highly organized, and customer-focused, with a strong desire to grow their career in Information Technology. If you enjoy problem-solving, working directly with end users, and contributing to a reliable and secure IT environment, this is an excellent opportunity to build your expertise and make an immediate impact.

Requirements

High school diploma or equivalent required; Associate degree in Information Technology or related coursework preferred.
Foundational knowledge of Windows and macOS operating systems.
Working familiarity with Microsoft 365, Google Workspace, and basic networking concepts (Wi-Fi, IP addressing, connectivity troubleshooting).
Strong analytical and problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
Clear and professional communication skills, with the ability to support and collaborate effectively with internal employees and IT team members.
Ability to work on-site five days per week in a hands-on support environment.
Ability to lift and transport IT equipment up to approximately 50 pounds.

Responsibilities

Deliver Tier 1 technical support for company-issued desktops, laptops, printers, and related peripherals, ensuring timely issue resolution and excellent customer service.
Troubleshoot and resolve hardware and software issues across Windows and macOS environments.
Deploy, configure, and provision new employee workstations, accessories, and required applications.
Support employee onboarding and offboarding processes, including account provisioning, permissions management, and equipment setup/recovery.
Perform routine administrative tasks in Active Directory, Microsoft 365, and Google Workspace.
Manage user accounts, security groups, and access permissions in Google Workspace.
Maintain accurate IT asset inventory records and documentation of systems and procedures.
Provide support for conference room technology, video conferencing platforms, and internal AV systems.
Accurately document incidents, service requests, and resolutions within the IT ticketing system.
Adhere to IT security policies, compliance standards, and operational best practices.
Escalate complex or high-impact technical issues to senior IT staff as needed.