IT Support Technician - FDOT (Boca Raton, FL)

BA Global Talent•Boca Raton, FL

2d•Onsite

About The Position

BA Global Talent is seeking an On-Site IT Support Technician (Tier 1) in Boca Raton, FL, to support the Florida Department of Transportation's enterprise technology environment. This role is ideal for an IT professional who enjoys solving technical challenges, delivering excellent customer service, and supporting end users in a fast-paced enterprise setting. The ideal candidate is proactive, detail-oriented, and able to communicate effectively while working independently and collaboratively across multiple IT initiatives. This position will provide on-site and remote technical support to FDOT employees, helping ensure the reliability and performance of enterprise technology resources. The selected candidate will play a key role in maintaining daily IT operations, supporting end users, collaborating with internal technology teams, and delivering timely, high-quality service that enables business continuity across the organization. You would be joining a fantastic group of people who not only demonstrate their belief in BA and its mission but also deliver fantastic results. If you are a self-starter and can thrive in a fast-paced environment, then this is the role for you! Apply now for an opportunity to start or further your career with a young, fast-growing company that values its front line.

Requirements

High school diploma or equivalent; relevant certifications or technical education are a plus.
Experience or exposure to Tier 1 IT support.
Experience supporting Windows 10/11 environments.
Working knowledge of Microsoft Office 365, including Outlook, Excel, Word, and Teams.
Familiarity with Active Directory.
Experience with Microsoft Endpoint Configuration Manager (MECM) or similar endpoint management tools.
Experience supporting hardware, software, printers, scanners, and mobile devices.
Basic network troubleshooting skills.
Experience with asset tracking and technical documentation.
Strong customer service and end-user support skills.
Excellent communication, organization, and problem-solving abilities.
Ability to prioritize multiple tasks and work both independently and collaboratively.
Ability to lift up to 50 pounds.
Ability to submit your resume and documentation strictly in PDF or Word doc format, as other formats (such as JPG) will result in automatic disqualification.

Nice To Haves

Enterprise IT support experience.
Experience with ServiceNow or similar IT ticketing systems.
Experience supporting video conferencing platforms such as Microsoft Teams, Zoom, or GoTo.
Experience supporting audiovisual equipment, particularly Microsoft Teams Rooms certified devices.
Experience supporting mobile device management and endpoint security requirements.
Ability to provide both on-site and remote technical support.

Responsibilities

Provide Tier 1 onsite and remote technical support for end users across the enterprise environment.
Install, configure, maintain, and troubleshoot desktop and laptop computers, printers, scanners, mobile devices, and other IT equipment.
Diagnose and resolve hardware, software, and basic network connectivity issues.
Support Microsoft Windows 10/11 and Microsoft Office 365 applications, including Outlook, Excel, Word, and Teams.
Monitor and maintain computer systems using Active Directory and Microsoft Endpoint Configuration Manager (MECM).
Assist with asset tracking, inventory management, and documentation of IT equipment and support activities.
Coordinate and support audiovisual equipment and video conferencing solutions, including Microsoft Teams Rooms and platforms such as Microsoft Teams, Zoom, and GoTo.
Document incidents, service requests, troubleshooting steps, and resolutions accurately.
Collaborate with other IT teams on projects, deployments, and technology initiatives.
Recommend process improvements and technology solutions that enhance operational efficiency.
Deliver excellent customer service through clear communication, professionalism, and timely follow-through.
Participate in an after-hours on-call rotation, travel to remote locations as needed, and perform other duties assigned.