Senior IT Support Technician

Inversion • Los Angeles, CA

10d • $40 - $54 • Onsite

About The Position

The IT Support Technician provides frontline technical support to end users and ensures the reliable operation of end-user computing systems, devices, and basic network infrastructure. This role is responsible for onboarding/offboarding, asset management, and Tier 1–2 helpdesk support, along with assisting in physical infrastructure deployments such as cabling and workstation setup.

Requirements

• 5+ years of IT support or helpdesk experience
• Strong knowledge of Windows and macOS environments
• Familiarity with: Microsoft 365 / Entra ID
• Familiarity with: Endpoint management (Intune or similar)
• Familiarity with: Basic networking knowledge (IP addressing, DHCP, DNS)
• Experience with hardware troubleshooting and repair
• Ability to install and terminate network cabling
• Strong customer service and communication skills

Nice To Haves

• Experience in secure or regulated environments (e.g., GCCH, CMMC, ITAR)
• Familiarity with asset management systems (e.g., Snipe-IT)
• CompTIA A+, Network+, or equivalent

Responsibilities

• Provide Tier 1–2 helpdesk support for hardware, software, and user issues
• Perform employee onboarding and offboarding: Account provisioning (e.g., Microsoft Entra / M365), Device setup (laptops, mobile devices, peripherals)
• Troubleshoot and resolve desktop, laptop, and peripheral issues
• Install, configure, and maintain standard business applications
• Manage IT assets: Inventory tracking (e.g., Snipe-IT or equivalent), Device lifecycle management
• Support endpoint management platforms (e.g., Intune or similar)
• Assist with patching and basic security compliance tasks
• Install and maintain network cabling (Cat6, fiber as needed)
• Rack and stack basic network and IT equipment
• Document procedures, troubleshooting steps, and configurations
• Escalate complex issues to higher-tier support or engineering teams

Benefits

• Equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, gender identity, sexual orientation, national origin, veteran status, or disability.
• Collects and processes personal data in accordance with applicable data protection laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed