IT Support Technician

Jewish Community Center of Louisville • Louisville, KY

16h • Onsite

About The Position

The IT Help Desk and Events Support Technician is a critically important role in our organization. This is a full-time position and consists of two types of support requirements that our Trager Family JCC and Federation Team depend on greatly: Part 1 - Provide responsive, day-to-day IT helpdesk support for employees, including password resets, monitor and phone (desk and mobile) issues, access cards, remote connectivity, security system controls, printer troubleshooting and supplies, software assistance, new-hire equipment setup, user training, and any other technology needs that enable staff to perform their roles effectively. Part 2 - Due to the operational demands of the agency and the critical role IT plays in supporting programs and community events, this position requires flexible availability, including daytime, evening, and some scheduled weekend hours. Responsibilities include providing on-site and off-site technical support, proactively resolving system issues, and managing essential technology needs for events such as speaker programs, concerts, movies, film festivals, outdoor activities, all-staff meetings, and community partner gatherings. This role also supports telecom setup, merchant terminal processing, and coordination with third-party vendors as needed to ensure seamless event execution.

Requirements

• Help-Desk and user support services experience – at least 3 years
• Experience with sound, audio visual, speaker, musical instrument setup & troubleshooting.
• Computer, printer, telecom, spooled TV's with content, advertising and software setup, troubleshooting and support services experience
• Advanced social media technical abilities.
• Ability to set up and operate movie projection, computers, screens, microphones, sound systems, and payment processing terminals.
• Manages / assists key service vendors experienced in events, concerts, speaking engagements, etc.
• A friendly, highly collaborative, team-oriented and approachable personality
• Strong proactive, problem-solving and decision-making abilities
• An exceptional ability to communicate and develop strong cross-functional and vendor relationships.
• Excellent organizational and event management technical skills that are consistently maintained.
• Service-oriented mindset with a collaborative, helpful, and accountable approach.
• Full-time, exempt position
• Primarily on-site with flexibility as needed for off-site events
• Requires evening and weekend work flexibility to support agency weekend events.
• Work is performed while standing, sitting, and/or walking.
• Requires the ability to communicate effectively using speech, vision, and hearing with the ability to read and understand written material and instruction.
• Requires the use of hands for simple grasping, and fine manipulations.
• Requires bending, squatting, crawling, climbing, and reaching.
• Requires the ability to lift, carry, push, or pull objects not to exceed 50 lbs.

Nice To Haves

• Experience in a nonprofit or mission-driven environment is a plus.
• Experience with Blueprint scheduling software, AppRiver, Microsoft 365 (including Admin), Microsoft Office, Teams, Zoom, Adobe Creative Suite, POS and CRM systems, vMix, VoIP support, Elevent, Timely, Classy, Mailchimp, JotForm, Authorize.net, ConnectWise, and Greater Giving is preferred.
• Additional related software experience is a plus.

Responsibilities

• Provide responsive, day-to-day IT helpdesk support for employees, including password resets, monitor and phone (desk and mobile) issues, access cards, remote connectivity, security system controls, printer troubleshooting and supplies, software assistance, new-hire equipment setup, user training, and any other technology needs that enable staff to perform their roles effectively.
• Providing on-site and off-site technical support, proactively resolving system issues, and managing essential technology needs for events such as speaker programs, concerts, movies, film festivals, outdoor activities, all-staff meetings, and community partner gatherings.
• Supports telecom setup, merchant terminal processing, and coordination with third-party vendors as needed to ensure seamless event execution.

Benefits

• Competitive wages
• Free membership of our outstanding fitness center
• Discounted benefits on early childhood educational and other programs.
• A comprehensive medical, dental, vision and supplemental insurance benefits program
• Paid Vacation, Sick, Holidays
• Participation in our retirement plan with a generous match contribution.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed