IT Support Technician

Lands' End•Stevens Point, WI

5d•Onsite

About The Position

Lands’ End is looking for an IT Support Technician to join their team. This entry-level role is a great opportunity for someone looking to build foundational IT skills while providing excellent customer support in a fast-paced environment. In this hands-on position, you'll work closely with employees across the business, providing front-line support and ensuring technology resources are set up and functioning smoothly. If you are customer-focused, eager to learn, and enjoy solving problems, we'd love to hear from you.

Requirements

Basic familiarity with Windows 11, macOS, and Microsoft 365 applications such as Teams, OneDrive, and SharePoint.
Exposure to Microsoft Entra ID and Intune device enrollment is a plus.
Understanding of or exposure to ITIL and Agile methodologies.
Comfortable using remote support tools and following standard operating procedures.
Strong customer service and communication skills.
Positive attitude with a genuine desire to help others.
Detail-oriented and organized, with the ability to follow processes accurately.
Self-motivated learner who takes initiative and embraces new challenges.
High school diploma or equivalent required.
0–2 years of help desk, technical support, or desk-side support experience.
Foundational technical knowledge and a willingness to learn and grow in an IT support environment.

Nice To Haves

Exposure to Microsoft Entra ID and Intune device enrollment is a plus.
Understanding of or exposure to ITIL and Agile methodologies.
CompTIA ITF+ or A+
HDI Desktop Support Technician
Microsoft 365 Fundamentals/Azure Fundamentals
Jamf 100

Responsibilities

Configure and deploy laptops, desktops, and other devices using Microsoft Intune Autopilot.
Manage IT inventory, including receiving, stocking, asset tagging, and shipping equipment.
Provide friendly first-level support for common technical issues such as password resets, connectivity issues, and printing problems.
Deliver desk-side support including device setup, cable management, and workstation configuration.
Document support activities in ServiceNow and follow established processes for issue resolution and escalation.
Help maintain accurate inventory records and contribute to continuous process improvements.