Dutch Wonderland IT Support Technician

Palace Entertainment•Lancaster, CA

5d•Onsite

About The Position

The IT Support Technician will assist with the set-up and maintenance of all networking systems for all Dutch Wonderland IT infrastructure, as well as provide IT support for special events. This position is responsible for the installation and modification to office and park computer hardware and software systems, while also providing technical advice and support to system users.

Requirements

Must be at least 18 years of age to comply with PA Child Labor Laws
Ability to work flexible schedule, including evenings, weekends, and holidays
Ability to frequently work hours that extend beyond 9 AM to 5 PM, particularly during the operating season
Ability to frequently travel to domestic US park locations throughout the summer (Up to 20% expected travel)
Must possess a valid driver’s license and a good driving record
Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
Must possess strong technical aptitude with a wide variety of hardware, software, and office equipment
Ability to prioritize, triage, and successfully resolve IT issues and emergencies
Must be proficient in Microsoft Office Products
Must possess strong written and verbal communication skills
Must possess strong attention to detail and problem-solving abilities
Ability to follow direction, multi-task, and work as part of a team as well as independently

Nice To Haves

Associate’s degree, Bachelor’s degree, or technical certification in IT, Computer Science, or related discipline preferred
Equivalent work experience will also be considered
1-2 years of work experience as an IT Technician or Support role preferred
Previous IT Help Desk experience is a plus
Previous POS Setup / Troubleshooting skills is a plus
Spanish or other bilingual language skills are a plus.

Responsibilities

With minimal supervision, independently perform troubleshooting, maintenance, repair, and installation activities such as assembling and installing new personal computers, peripheral equipment, networks, and communications equipment
Provide direct user support for all assigned users' software and hardware needs.
Support computer equipment or units of local area networks requiring use of standard interface protocols
Assist with installation and cabling, user support, backups, and IT documentation
Assist with configuration of various IT Systems (workstations) throughout the organization’s facilities and festival grounds
Provide support to users relating to both hardware and software problems on their personal computers
Perform preventive maintenance for computer, data communication, and/or peripheral equipment test and adjust to appropriate standards
Fabricate cables for use in interfacing peripherals with computers, other peripherals, and networks
Maintain computer network documentation and update computer maintenance manuals, as needed
Fabricate cables for use in interfacing peripherals with computers, other peripherals, and networks
Provide request status updates and/or project completion updates to leadership or end users, via voicemail, e-mail or in-person communication
Communicate outages and estimated times for correction to internal (and sometimes external) IT stakeholders
Assist with the take down, removal, and/or storage of workstations for festivals and events
Maintain PCI standards and compliance with all applicable hardware/software
All other duties assigned by leadership