IT Support- Modesto CA

TEKsystems•Modesto, CA

3d•$20 - $25•Onsite

About The Position

We are seeking a highly motivated, detail‑oriented, and experienced IT Support Technician to join our Modesto, CA office. This role will serve as a dedicated phone support agent while also supporting the Deployment Depot as operational needs arise. This individual will play a critical role not only in day‑to‑day support but also in training new phone agents and taking on leadership responsibilities within the depot. This is an excellent opportunity for a self‑starter who enjoys both user support and hands‑on hardware work, with room to grow into an informal team lead for local operations.

Requirements

Windows 10
O365 and Office 2013 applications
Laptops, desktops, thin clients (WYSE)
Network connectivity (wired, Wi‑Fi, VPN)
Printers and common business applications (Adobe Reader, etc.)

Nice To Haves

Training new phone agents
Leadership responsibilities within the depot
Informal team lead for local operations

Responsibilities

Provide Tier 1/2 technical support via phone for end users across the organization.
Troubleshoot issues related to: Windows 10, O365 and Office 2013 applications, Laptops, desktops, thin clients (WYSE), Network connectivity (wired, Wi‑Fi, VPN), Printers and common business applications (Adobe Reader, etc.).
Document all interactions in the ticketing system with accuracy and detail.
Deliver high‑quality, empathetic customer service and clear communication.
Assist with imaging, configuration, and deployment of laptops, desktops, and thin clients.
Perform hardware break/fix work as needed.
Maintain depot inventory and uphold hardware handling best practices.
Collaborate with onsite team members to support operational throughput.