IT Support Technician (On-site)

Snoqualmie Casino & Hotel • Snoqualmie, WA

just now • $26 - $27 • Onsite

About The Position

The IT Support Technician is responsible for being the first point of contact for team members seeking assistance. This role involves directing IT service requests to the appropriate Information Systems personnel and providing users with instructions on how to use computers, peripherals, and standard supported software applications. The position is full-time, non-exempt, with a day shift from 8:00 AM to 4:00 PM, Tuesday through Saturday. This is an on-site role located in Snoqualmie, WA.

Requirements

• High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).
• Two (2) years of technical school training related to the PC environment or equivalent experience.
• Any combination of education and experience that clearly demonstrates the ability to perform the job duties of the position.
• Proven advanced skills using PC software tools (MS Office Productivity, Report Writing and issue tracking systems).
• Proven advanced PC hardware and software troubleshooting skills.
• Excellent problem-solving, communication, and customer service skills.
• Must obtain and maintain a Gaming License from the Snoqualmie Gaming Commission.
• Pre-employment drug testing is required.

Nice To Haves

• A+ technical certification.
• On-the-job experience supporting users in a PC environment applicable to that of Snoqualmie Casino & Hotel.
• Previous work experience in a Call Center or Help Desk environment.
• Snoqualmie Tribal Member/Native American preference in hiring, in compliance with the Snoqualmie Tribal Employment Rights Ordinance (TERO).

Responsibilities

• Logging, troubleshooting, diagnosing, assigning, and tracking all calls and requests that come into the Help Desk.
• Facilitating the problem-solving process between the user and IT staff for expedient problem resolution.
• Following up with users on resolved issues.
• Escalating issues as appropriate.
• Providing end-user support of hardware and software systems, including systems in the Gaming, Operations, and A/V environments.
• Maintaining department documentation, including creating, reviewing, and updating problem and solution documentation, as well as procedures and processes.
• Maintaining files for IT service requests and ensuring proper protocols are followed for all submitted requests.
• Tracking application and system documentation, as well as training materials.
• Monitoring the Help Desk database and ensuring all work orders are assigned and handled according to Help Desk procedures.
• Effectively training users to maximize the use of their systems.
• Performing other duties and responsibilities as assigned.

Benefits

• Competitive Pay: Starting salary range of $25.56/hr. - $26.83/hr., depending on experience, with opportunities for annual performance-based increases.
• Full Coverage: 100% employer-paid medical, dental, vision, and prescription coverage, plus competitive family rates starting after 60 days.
• 401(k)
• Employer-paid life insurance
• Long-term disability
• Generous PTO: Accrue 21 days of PTO in your first year, growing to 33 days after five (5) years, with an option to cash out twice annually.
• Free meals
• Parking
• Paid breaks
• 40c/gallon gas discount
• Exciting giveaways like concert and sports tickets.
• Tuition reimbursement
• Certification programs
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED