IT Support Technician

PCC Talent Acquisition Portal • Tulsa, OK

10d • Onsite

About The Position

The IT Support Technician provides first-level technical support for end users across the organization. This entry-level role is ideal for individuals with a foundational understanding of IT systems and a desire to grow within the field. The technician will assist with troubleshooting hardware and software issues, support user account management in Active Directory, and perform basic network diagnostics.

Requirements

• High School Diploma required or GED.
• Demonstrated interest or experience in IT through coursework, internships, personal projects, or previous roles.
• Basic understanding of Windows operating systems and Microsoft Office Suite.
• Exposure to Active Directory and user account management.
• Familiarity with basic networking concepts (IP addressing, DNS, DHCP).
• Strong problem-solving and communication skills.
• Ability to follow procedures and work independently or as part of a team.

Nice To Haves

• IT certifications such as: CompTIA A+
• CompTIA Network+
• Microsoft Certified: Azure Fundamentals or MD-102
• Experience with ticketing systems (e.g., ServiceNow).
• Exposure to remote support tools (e.g., TeamViewer, RDP).
• Understanding of IT security best practices.
• Excellent verbal and written communication skills.
• Strong customer service orientation with the ability to maintain professionalism in challenging situations.
• Detail-oriented, accurate, and highly organized.
• Ability to responsibly handle confidential information.

Responsibilities

• Provide technical support for desktops, laptops, printers, and mobile devices.
• Troubleshoot hardware and software issues in a Windows environment.
• Assist with user account management in Active Directory (e.g., password resets, group assignments).
• Support basic network troubleshooting (e.g., connectivity issues, IP conflicts).
• Document support requests and resolutions in the ticketing system.
• Assist with onboarding and offboarding tasks including device setup and account provisioning.
• Maintain inventory of IT assets and assist with hardware deployment.
• Escalate unresolved issues to senior IT staff as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees