IT Support Technician - Residential Healthcare

A BETTER LIFE RECOVERY LLC • Falls Church, VA

9d • $28 - $32 • Onsite

About The Position

At AMFM Healthcare, we are deeply committed to providing world-class mental health treatment that transforms lives. Behind every compassionate clinician, therapist, and program is a strong, reliable technical foundation — and that’s where you come in. We’re seeking a dedicated IT Support Technician to join our growing team and help ensure the seamless operation of our IT systems across multiple locations. This is your opportunity to support an organization that makes a real difference every day, while growing your career in a dynamic, mission-driven environment.

Requirements

• 3+ years of hands-on IT support experience, preferably in a fast-paced or healthcare setting
• A degree, trade school diploma, or relevant technical certifications (e.g., CCNA, MCSA, CompTIA)
• Familiarity with HIPAA, HITECH, and CFR 42 Part II regulations
• Strong experience with Google Workspace and Microsoft Office 365
• Working knowledge of networking principles (TCP/IP, routers, switches, RADIUS)
• Experience with JumpCloud, mobile device management (MDM), and remote monitoring tools (RMM)
• Ability to clearly communicate technical concepts to non-technical team members
• Possess valid driver’s license with ability to be insured by our auto insurance policy which includes, but not limited to, the following requirements: 4 continuous years of driving experience, 21 years of age or older, less than 3 moving violations in the last 3 years, and no more than 1 major violation in the last 3 years.

Nice To Haves

• Calm under pressure, especially when handling time-sensitive IT issues
• A strong communicator and natural collaborator — you're helpful, not just technical
• Organized, reliable, and attentive to detail
• Passionate about learning new technologies and solving real problems
• A team player who believes in the mission of AMFM Healthcare and wants to contribute meaningfully to our success

Responsibilities

• Diagnosing and resolving IT issues related to computers, networks, and software systems
• Configuring and deploying new workstations and supporting users through onboarding
• Managing user accounts across multiple platforms and ensuring proper access
• Maintaining IT asset inventory across all AMFM sites
• Supporting mobile devices, local/network printers, and web-based video technologies like Zoom
• Assisting with software patching, updates, and system maintenance
• Collaborating with Tier II support, system administrators, and the Director of IT
• Documenting procedures, fixes, and system updates in our internal knowledgebase
• Participating in occasional after-hours or weekend support as needed

Benefits

• Medical, Dental, and Vision plans through Anthem or Kaiser.
• FSA/HSA Accounts.
• Life/AD&D insurance through Anthem, 100% paid for by the employer.
• 401k plan with employer match.
• PTO, Self Care Day, and Floating Holiday.
• Educational Assistance Reimbursement Program.
• Employee Assistance Program.
• Health and Wellness Membership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree