IT Support Technician - Tier 2 (Onsite 1st Shift, Mon-Fri) (Full-time)

Component Repair Technologies•Mentor, OH

5d•Onsite

About The Position

The IT Support Technician (Tier 2) is a full-time position within the Information Technology Department responsible for supporting the IT needs of the company. The successful candidate will perform duties including end-user computer systems, business systems, technology infrastructure and other items in the information technology field. Additional responsibilities include the day-to-day resolution of help desk requests, monitoring of key systems and installation and upgrades to the IT infrastructure system of the company. This position will work alongside an experienced IT team that will allow continuous interaction of techniques and procedures within the company. As your skills and knowledge of the company and systems increase, so will your responsibilities, giving you the opportunity for continuous growth.

Requirements

Microsoft A+ or Network+ or Azure Certifications.
Microsoft 365 administration and applications.
Linux system administration.
Three years prior helpdesk or support position experience.
A demonstrated commitment to continuing education in related fields and technologies.
Windows Desktop operating systems including Windows 10 and 11.
Mobile operating system support such as iOS/Android operating systems.
Working knowledge of OSI model, switching and routing, and network cabling.
Microsoft Active Directory experience.
Familiarity with backup and recovery methods.
Self-motivated and detail-oriented individual.
Excellent oral, written, and interpersonal skills.
Strong and methodical troubleshooting skills.
Excellence in evaluating priority, impact, and severity.
High regard for customer (end-user) service.
Read, write, speak, and understand the English language.

Nice To Haves

Bachelor's degree in the field of information technology, computer science or similar or equivalent and relevant job experience.
Willing to work weekends and off-hours when computer usage is low for maintenance, planned outages, or emergencies.

Responsibilities

Follow established safety protocols and guidelines to ensure full compliance with company safety policies and procedures.
End-user computer system support.
Set-up, install, maintain, troubleshoot, and repair computer systems, hardware, and peripherals.
Troubleshoot and resolve hardware and software issues.
Train and assist end users with solutions to issues generated by the help desk.
Maintain, analyze, and troubleshoot network infrastructure.
Monitor and analyze network usage and performance.
Recommends upgrades, patches, and services based on business strategies and IT projects.
Perform malware and virus detection, identification, quarantine and removal.
Write and methodically execute batch or PowerShell scripts.
Provide phone system administration including wireless VoIP phones.
Work with the company security systems administration infrastructure, including facial recognition, HID and video systems.
Responsible for printer/multi-function machine installation, configuration, and maintenance and the on-going support and troubleshooting of systems.
Conduct user and/or departmental training.
Maintain a thorough knowledge base with current information and troubleshooting techniques in the field of information technology.
Maintain appropriate service level agreements (SLA) for end user support.